Customer Account Manager

Customer Account Manager

Howmet Engines is currently seeking seasoned, working level Customer Account Managers, responsible for the casting, coating, and machining business. Position will be based out of Cincinnati, Ohio or can be based out of any US Engines location.

Responsibilities

This is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks.

• Serve as the key primary working level customer interface for the designated account.
• Develop, manage and lead a team of customer account representatives to foster winning outcomes for the account.
• Develop strong, trusting and collaborative relationships with key customer contacts.
• Understand the customer's organization, products and markets including related priorities, issues and opportunities to best position Howmet to serve customer needs.
• Identify and prioritize customer business growth opportunities, leveraging key Howmet products and technical capabilities.
• Develop and execute customer account plans to drive commercial strategies and monitor overall business health.
• RFQ coordination with Howmet sites including alignment of Howmet capabilities with specific customer needs.
• Business review preparation/oversight including financial analysis, internal presentation, quote preparation, submittal and customer follow up.
• Open items tracking/resolution with Howmet sites to satisfy customer requirements and provide effective dispute mediation.
• Customer scorecard analysis including quality and delivery performance correlation and communication.
• Oversee concurrent engineering, joint customer cost reduction activity coordination.
• Customer contract/terms and conditions maintenance and development including price and portfolio management, alloy elemental management activities, economic indices tracking and other key business items.
• Strong, collaborative approach supporting the annual Budget/Long Range Plan process with our sites and the customer.
• Customer meeting coordination and related preparation assistance with Howmet sites.
• Customer on time pay performance monitoring with assistance provided as required in coordination with Howmet sites and Credit organization.

Qualifications

This is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks.

• Basic Qualifications
• Bachelor's degree from an accredited institution.
• Minimum of 10 years sales related experience, with 5 years of aerospace industry.
• Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
• This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status. ITAR defines U.S. person as an U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.
• Ability to travel 35% to 50% of the time domestically.
• Preferred Qualifications
• Experience with investment castings, coatings or in the machining of metal components.
• Exceptional written/oral communication, negotiation, presentation and interpersonal skills.
• Strong organizational skills, ability to manage multiple projects and interact and communicate with all organization levels.
• Demonstrated ability to develop effective customer relationships.
• Understanding of basic terms and conditions documents and commercial agreements.
• Strong proficiency with MS Office (Word, Excel, PowerPoint, Outlook) and related computer skills.