Lead Technical Program Manager

Lead Technical Program Manager

Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment.

As a Lead Technical Program Manager in Commercial & Investment bank, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneously effectively managing resources, budgets, and high-performing teams. You will lead the delivery of complex, high-impact payments platform products including Real-Time Payments, and other next-generation payment solutions. You will play a pivotal role in executing product strategy, launch, and lifecycle management, driving innovation and ensuring interoperability with industry exchange, clearing, and settlement systems. We are seeking a dynamic, motivated leader who excels at translating business value into actionable technical requirements, thrives in ambiguity, and partners closely with engineering and product leads to drive strategy, delivery, and alignment. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.

Job responsibilities

• Own and manage the end-to-end lifecycle of payments platform projects, from strategy and scoping through execution, launch, and post-implementation analysis.
• Develop and maintain detailed project plans, timelines, and governance structures to ensure transparency and accountability.
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support program management workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted plans, risks, and recommendations before use, escalating when uncertain and following data handling expectations.
• Lead cross-functional teams including product, technology, operations, and others to deliver platform solutions that meet business and client needs.
• Build and nurture strong relationships with internal and external stakeholders, including senior management, clients, and vendors.
• Facilitate effective communication and collaboration across departments to align on goals, resolve issues, and drive project success.
• Work closely with engineering and product leads to drive strategic direction, ensure alignment, and deliver on business objectives.
• Partner with product owners, engineers, and architects to define requirements, design solutions, and ensure seamless integration and interoperability across platforms and APIs.
• Establish and maintain robust governance structures, ensuring adherence to regulatory requirements, risk management frameworks, and industry standards for payments platforms.
• Identify, assess, and mitigate project risks and issues, driving remediation to closure.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization
• Experience managing technical projects in payments platforms, merchant services, or financial technology.
• Proven track record of leading cross-functional teams and delivering complex platform solutions.
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support program management workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted plans, risks, and recommendations before use, escalating when uncertain and following data handling expectations.
• Demonstrated ability to translate business value into technical requirements and drive strategic alignment across teams.
• Strong technical understanding of payments products, APIs, integration patterns, and platform interoperability (RTP, ACH, wires, etc.).
• Experience supporting sales teams and interfacing with clients, engineers, and product teams.
• Excellent problem-solving, analytical, and strategic thinking skills.
• Strong interpersonal, relationship-building, and communication skills.

Preferred qualifications, capabilities, and skills

• Experience with technologies such as REST APIs, HTML, JavaScript, Python, SQL, Snowflake, Splunk, and mobile/web application development.
• Familiarity with project management tools (e.g., Jira, Asana) and cloud-based solutions.
• Prepare and present executive-level updates, status reports, and dashboards to senior management and key stakeholders.
• Knowledge of payments industry regulations, compliance requirements, and platform standards.
• Project Management Professional (PMP) or Agile/Scrum certification is a plus.
• Ability to manage multiple priorities and thrive in a fast-paced, ambiguous environment.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.