Clerk

Clinic Clerk

The Clinic Clerk is responsible for efficient and courteous registration, transfer and discharge of patients within established policies and procedures; thoroughly compiles and types medical information for patients' records and statistical reports and maintains current and accurate patient account receivables.

Responsibilities

Major activities include:

• Greeting patients courteously, determining their needs, and offering assistance.
• Registering patient by performing necessary procedures, such as preparation of records, reports, notices, service charge slips, and payor information.
• Interviewing patients, relatives, or others responsible to determine payment arrangements and referring unusual cases to immediate supervisor.
• Assisting self-pay patients in making suitable arrangements for balances due beyond initial deposits or third-party payments.
• Answering inquiries to patient accounts and advising patient on insurance benefits.
• Receiving all payments and deposits, issuing receipts for all monies received and making proper accounting for all funds received.
• Posting charges daily to proper patient accounts.
• Posting payments to accounts daily.
• Billing patients routinely within established policies and procedures.
• Determining billing methods for third-party payor.
• Maintaining required registers for Medicare, Medicaid and others as required.
• Contacting insurance carriers/agencies to obtain precertification of ancillary, admission and surgical procedures.
• Transporting patients in wheelchairs.
• Operating various office equipment to include copiers, fax machines and other equipment as assigned.
• Maintaining income register and report of adjustments to accounts receivable.
• Operating communication systems, placing and answering telephone calls, paging or contacting staff and maintaining appropriate records.
• Keeping a record of all incoming toll-charge calls.
• Serving as general receptionist for clinic, supplying nontechnical information regarding the clinic or referring questions to proper person.
• Giving general information concerning a patient's condition or status under guidelines furnished by nursing or other appropriate personnel.
• Making and maintaining appointment schedules for Clinic Physicians.
• Securing required signatures on reports and records relative to release of information, according to policies of the clinic.
• Assisting physicians and nursing personnel as required.
• Contacting patients, physicians, or others for information necessary to properly complete insurance or other type billings.
• Typing memos, correspondence, billing forms, etc., as needed.
• Maintaining sufficient files according to established procedures for an efficient operation of the Business Office/Clinic including patient charts.
• Compiling periodic and statistical reports and other data as directed.
• Maintaining log of patient charts issued and missing charts.
• Maintaining work area in a clean and safe manner.
• Performing other related duties as assigned.

Qualifications

High school diploma or GED equivalent (preferably with commercial courses, e.g., filing, office methods, business english).

Must possess basic computer skills in Word and Excel.

Knowledgeable of medical terminology, CPT coding and ICD9 coding.

Must type 60 words per minute accurately, operate various office machines, and possess general knowledge of clerical and business procedures.

Must be well organized and function well under stressful conditions.

Three to six months on-the-job training is required to attain proficiency of performance of assigned duties and responsibilities.