Administrative Program Coordinator

Program Assistant / Recruitment Specialist Location: Lubbock, TX 79410 Position Type: Full Time Education Level: High School Salary: $43,000–$48,000/yr. Position Summary The Program Assistant / Recruitment Specialist serves as the central operational hub and the frontline brand ambassador for NYAP’s Lubbock office. The hybrid role supports the Executive Director with high‑level administrative duties while actively driving the initial phases of the foster parent recruitment pipeline. Responsibilities Frontline Recruitment Triage & Community Engagement Serve as the immediate, warm, and professional first point of contact for all regional inbound inquiries from prospective foster parents. Conduct initial vetting and pre‑screening of prospective families against state licensing baselines, efficiently gathering data before transferring qualified leads to the Executive Director. Proactively research, pitch, and book NYAP’s presence at community events, local fairs, faith‑based organizations, and civic gatherings across Region1. Coordinate event registrations, secure vendor spots, manage promotional material inventories, and organize outward‑facing logistical needs for the recruitment team. Compliance Tracking & Executive Director Support Assist the Executive Director in gathering, organizing, and compiling documentation for COA and state licensing/certification reviews. Monitor, update, and accurately file mandatory background check documentation, fingerprinting clearances, and annual training logs for all area foster parents. Assist with data entry, file tracking, and basic documentation logging within NYAP’s Evolve electronic health records system and coordinate initial Medicaid system verifications. Conduct regular checks and maintain compliance regarding local office building and safety standards required for licensing. Core Office Administration Manage daily agency correspondence, answer and route phone calls, greet visitors, and maintain a welcoming professional environment. Monitor and order office supplies, recruitment materials, and organizational collateral to ensure the team is continuously equipped. Perform other clerical and administrative duties as assigned by the Executive Director to optimize local office efficiency. Minimum Qualifications High School Diploma or equivalent required; associate or bachelor’s degree in business administration, Human Services, or a related field preferred. 1–3 years of experience in an administrative support, customer service, or data‑tracking role. Experience within a foster care, child welfare, or non‑profit agency is a major plus. Exceptional organizational and multi‑tasking skills. Strong, empathetic verbal and written communication skills. High attention to detail and a commitment to strict confidentiality (HIPAA compliance). Capacity to work respectfully and sensitively with people from diverse cultures, socioeconomic, ethnic, religious, and racial backgrounds. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and ability to quickly learn specialized databases, including Evolve EHR and state Medicaid tracking portals. Driving and Vehicle Requirements Valid driver’s license. Reliable personal transportation with a good driving record. Minimum automobile insurance coverage of $100,000/$300,000 bodily injury liability. Benefits Student Loan Repayment assistance, up to $1,200 per year. Medical, Dental, and Vision insurance for you and your family. 22 days off each year plus 11 paid holidays per year. Competitive salary and benefits including a 401(k). Summer hours off (Friday afternoons off). Tuition assistance. Work anniversary trips. Flexible hours. Mileage reimbursement. Equal Opportunity Employer NYAP is an Equal Opportunity Employer, including for disability/veterans, and we welcome applications from all qualified individuals. #J-18808-Ljbffr