Legal Assistant

Join a Team That's Fighting for New MexicoParnall Law Firm isn't just the largest personal injury firm in New Mexico — we're a team of passionate advocates dedicated to standing up for clients when they need it most. And we want you helping move cases forward at our best.We're hiring a motivated and detail-oriented Legal Assistant to play a key role in supporting our Pre-Litigation Case Managers and ensuring every client's case moves forward as efficiently and effectively as possible. If you're eager to grow in a legal career, thrive in a team-first environment, and take pride in work that genuinely helps people — read on.Why You'll Love Working Here$15–$16/hour + consistent bonuses — your dedication and growth get recognizedFull benefits package — comprehensive health, dental, and vision insuranceLife & long-term disability insurance — because we've got your back401(k) plan — we help you build a future, not just a paycheckGenerous PTO + select paid holidays — real time off to recharge and resetIn-office health bar — fuel your best work every dayOpportunities for community outreach — give back alongside a team that caresAnnual company goal trip — when the team wins, everyone celebrates togetherA positive, fulfilling environment — where learning, growing, and supporting one another are part of the cultureComprehensive training provided — we'll set you up for success from day oneWhat We're Looking ForA strong desire to learn and grow in a legal environmentProficiency in Microsoft Office SuiteTeam-oriented mindset with the ability to work independently and manage multiple prioritiesExcellent communication skills, verbal and writtenEmpathy for injured clientsConfidence and motivation to exceed expectationsProfessional attire and demeanorAbility to work on-site Monday–Friday, 8:00 AM–5:00 PMAbility to pass a background checkWhat You'll DoAs a Legal Assistant at Parnall Law, you are an essential part of the Pre-Litigation team — supporting Case Managers and ensuring every client and file gets the attention and organization needed to move toward resolution quickly and effectively.Mission StatementTo assist Case Managers in the Pre-Litigation phase of the legal claim process, moving cases forward on behalf of clients as efficiently and effectively as possible.To complete every task with accuracy, professionalism, and genuine care for the clients we serve.To uphold the same standards of integrity and dedication in every interaction that Parnall Law brings to every client we serve.Results / Outcomes (What you must get done.)Attend firm-wide huddle every Monday at 8:00 AMAttend daily team mini huddles Tuesday through Friday at 8:00 AMHave status comments entered before weekly OOS meetingsAttend biweekly meetings with Team Lead to review individual metrics and goalsOpen all UM/UIM claims within 1 day of signed retainerOpen all liability claims within 1 day of receipt of liability information from police report or IPRASend out letters of representation within 24 hours of claims being openedSend out welcome letters within 2 days of being retained by clientObtain client homework, photos, and dec pages within 14 days of being retainedObtain insurance dec pages within 14 days of sending out the letter of representationPrepare PeopleMap and background on tort/defendant and client within 2 days of a case being moved to PrepEnsure overdue tasks never exceed 50Duties / ResponsibilitiesComplete all task items accurately and in a timely fashionComplete all Case Manager requests accurately and promptlyPost all case information accurately in SmartAdvocateConduct client follow-up calls as directed by Case ManagerVerify adjuster contact information prior to demand being sent outCompile attachments for demand letters (on disc or via online portal uploads) and note dates in case and insurance tabsMake follow-up calls to insurance carriers to confirm receipt of demand lettersConduct property address searches, license research, and light investigation as directed by Case ManagerAnswer incoming calls via the First Call GroupMonitor dashboard metrics/KPIs and actively work to keep those metrics in top shapeFollow and maintain all firm policies and proceduresThis is a full-time, 100% in-office position located in Albuquerque, NM.Parnall Law Firm is an Equal Opportunity Employer.