Commercial Insurance Account Manager

Commercial Insurance Claims Service Representative

Higginbotham, a privately held, independent insurance and financial services firm that ranks within the top 20 nationwide, has an immediate opening for a Claims Service Representative in our St. Petersburg, FL office.

The Commercial Insurance Claims Customer Service Representative is responsible for handling phone calls and coordinating communication via email or phone voice mails and relaying them to the appropriate party. The Customer Service Representative performs the administrative functions for the Claims Group. Duties include handling customer service calls as needed and follow administrative workflows for Claims Group support.

Essential Tasks:

• Reports to the Claims Operations Manager and/or Team Lead
• Service in an administrative support capacity
• Understand claims handling guidelines and workflows.
• Ability to coordinate and distribute information effectively
• Communicating with customers by phone; returning voice messages
• Emailing carriers for follow up and claims status
• Processing incoming electronic and physical mail with appropriate filing and distribute to appropriate party
• Performs all other related duties as assigned

Core Competencies:

• Leadership: Display leadership skills and ability to motivate fellow employees
• Ability to Analyze and Solve Problems: Skill in recognizing challenges, exploring options, and implementing effective solutions in a timely manner
• Attention to Detail: A strong focus on completing tasks and projects accurately and thoroughly
• Communication Skills: Capable of expressing ideas clearly in both verbal and written forms and engaging with various audiences
• Timely Task Completion: Ability to finish tasks and projects efficiently, managing resources and priorities effectively
• Team Collaboration: Willingness to work together with others, promoting teamwork and supporting shared goals
• Client Focus: Dedication to understanding and addressing the needs of clients and stakeholders to ensure their satisfaction
• Dependability: Acknowledgment of the importance of being present and punctual.
• Creative Thinking: Openness to suggesting new ideas and methods to improve processes and outcome
• Organizational Skills: Capability to prioritize tasks and manage multiple projects simultaneously
• Adaptability: Willingness to adjust to changing situations and priorities, showing resilience in a dynamic work environment

Location: St. Petersburg, FL

Experience: 1 year of Property and Casualty insurance experience required. Carrier, Agency, or Third Party Administrator claims experience is preferred.

Systems: Proficient with Microsoft Excel, Word, PowerPoint, and Outlook

Physical Requirements: Ability to lift 25 pounds. Repeated use of sight to read documents and computer screens. Repeated use of hearing and speech to communicate on telephone and in person. Repetitive hand movements, such as keyboarding, writing, 10-key. Walking, bending, sitting, reaching and stretching in all directions.

Perks & Benefits: Generous employee benefits package which includes a robust wellness program. Employee Ownership Opportunities. Career progression opportunity the potential for growth within the company.