Regional Closing Manager

Role Description

The Regional Closing Manager is responsible for providing leadership, support, and guidance to the Closing team and ensuring that the team complies with state and federal guidelines and CrossCountry Mortgage’s objectives and standards. This role develops and builds relationships with CCM branches and customers. This position allows for remote work in Eastern and Central Time zones.

Job Responsibilities

• Manage the closing request pipeline and rush request inbox to ensure timely closings.
• Provide support and training to the Closing team.
• Implement guidelines for the Closing team that are cohesive with investor, agency, federal, and state requirements.
• Design and implement workflows to streamline productivity and efficiency.
• Produce and deliver reports to senior management that track productivity, quality, and efficiency.
• Work with the delivery teams to ensure the funded pipeline is purchased in a timely manner.
• Build relationships with the branch managers and sales team and provide guidance when needed.
• Ensure the team is meeting acceptable turnaround requirements.
• Develop ideas to improve operations and procedures.
• Monitor defects and trends around closing and create action plans for improvement.
• Perform other duties and projects as assigned.

Qualifications

• High School diploma/GED, or equivalent; bachelor’s degree and/or equivalent combination of education/experience preferred.
• Minimum of 5 years’ experience in mortgage closing.
• Minimum of 3 years’ management experience in mortgage closing.
• Knowledge of state and federal laws pertaining to the mortgage industry (i.e., RESPA, TILA, ECOA, etc.).
• Excellent communication skills with both internal and external sources.
• Ability to close FHA/VA/USDA and Conventional loans according to required guidelines.
• Excellent analytical and organization skills to organize operations for both short term and strategic planning.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

Benefits

• Competitive compensation plan.
• Robust benefits package, including medical, dental, and vision.
• 401K plan.
• Company-provided short-term disability.
• Employee assistance program.
• Wellness program.