Regional Manager

Role Description

This role is part of the Thorntons organization, which operates under the bp family. Joining this team means contributing directly to a company that values service, continuous improvement, and a people‑first culture. Thorntons is a high‑energy, guest‑focused organization that strives every day to be our Guests’ favorite place to stop while on the go. Our culture is built on teamwork, an entrepreneurial spirit, and a set of core values that guide everything we do.

The Regional Manager (RM) supervises the operations of their store leadership teams across 8 to 12 stores. Through the demeanor of a Developer, the RM is responsible for:

• Achieving budgeted numbers, growing sales and profits.
• Building a high-performing team of owners.
• Leading process improvement.
• Championing our culture.
• Overall management of daily operations of each store within the manager's territory.
• Ensuring the success of the organization's objectives within each store.

Qualifications

• Bachelor's degree in business, communications, or equivalent work experience, preferred.
• Retail operations experience.
• Experience in a multi-unit leadership role.
• Proven results in driving sales and profitability.
• Ability to create a team-oriented environment that inspires and motivates each member toward the company goals.
• Ability to communicate and articulate, both written and orally, the organization's objectives to groups and individuals alike.
• The capability to prepare and deliver quality presentations.
• The proficiency to coach for success through consistent open and honest communication.
• The competence to work on several tasks simultaneously in varying degrees of complexity and completion.
• Knowledge of retail accounting and income statements.
• The skills to understand and operate in a dynamic, fast-paced, 24-hour retail environment.
• The ability to understand, empathize, and connect with all levels and all types of team members and guests.
• Excellent digital literacy in Microsoft office suite products, including excel.

Requirements

• Build a Strong, Safety Culture to Consistently Deliver Our Belief in Zero Strategy.
• Lead teams focused on owning personal safety every day to go home the same way they came to work.
• Ensure all stores maintain Food Manager and Team Member Food Certifications, per state regulation.
• Guarantee that all stores are accomplishing food safety standards, including local health department and food auditing standards.
• Monitor and coach to maintain all regulatory compliance responsibilities related to restricted sales, OSHA, weights and measures and fuel compliance testing and record retention.
• Drive store performance to meet and exceed operating plan budgets and goals.
• Supervise each store’s performance to sales, productivity, and profitability.
• Lead vital adjustments using instruments and tools to achieve targeted plans and goals.
• Ensure all store leaders maintain In-Stock to standards to meet guests’ needs.
• Develop and champion internal and external relationships to grow the business.
• Work closely with the Division Food Service Manager to strengthen leadership capabilities.
• Partner with General Managers, Talent Acquisition Advisors, and P&C support staff to recruit, select, and hire dedicated individuals.
• Provide consistent, direct, timely, constructive, and objective feedback.
• Instill a sense of ownership and responsibility by involving team members in decision-making processes.
• Hold Team Members accountable for results and enforce company policies and procedures.
• Ensure staff is in place to provide fast/friendly service to grow transactions and enhance the guest experience.
• Coach, mentor, and train team staff to carry out standards and follow processes.
• Provide Team Members with enough autonomy to perform their jobs optimally.
• Recognize potential in Team Members for promotion and assist them in creating an appropriate time bound development plan.
• Lead change and form teams skills and capabilities to stay current and relevant with our evolving business model.
• Become knowledgeable in store systems and workflows.
• Apply processes, systems, and assets to ensure consistent execution of business strategy and targeted results.
• Partner with store leadership to guarantee consistent store performance and brand standards.
• Provide training, coaching, problem solving, and recognition to ensure that all team members understand and are able to perform to store standards.
• Provide feedback to Store Support Center leadership on systems and processes.
• Model, inspire, and coach Team Members to live store Core Values daily.
• Consistently provide recognition and rewards to thank team members who live store values.
• Care for our Team Members by always showing respect for the individual.
• Leads a safety culture through consistent demonstration of safe practices.
• Must be in stores 80% of each work week’s schedule.
• Must be willing to travel overnight 2-3 days per week on occasion.

Benefits

• Base salary: $100,000-$125,000.
• This position is eligible for US Benefits.
• Paid vacation depending on years of relevant industry experience (120-240 hours for full-time employees).
• 9 paid holidays per year and 2 personal choice holidays.
• Parental leave policy offers up to 8 weeks’ paid leave for the birth or adoption of a child.
• Discretionary annual bonus program and long-term incentive program.
• Generous retirement benefits including a 401K matching program and pension for eligible employees.
• Access to health, vision, and dental insurance, as well as life and disability insurance.

Company Description

At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process.