Client Relations Manager- TC&E

Title Clearing & Escrow, LLC (TC&E) is a national title and escrow provider specializing in institutional real estate transactions. Based in Tulsa and part of The Fay Group, TC&E delivers comprehensive title solutions across the mortgage lifecycle – from due diligence and securitization to default support and loan modifications. TC&E’s services include title insurance, lien clearance, assignment processing, post-closing reviews, and borrower closings in all 50 states. TC&E also has decades of experience navigating the complexities of energy project and land use transactions nationwide.

TC&E’s combination of local expertise and national reach allows us to offer clients a boutique experience backed by industry-leading compliance, technology, and turnaround times. We are trusted by investors to manage complex, high-volume portfolios and provide risk-mitigating curative services. As ALTA members, we adhere to the highest standards and work diligently to ensure clear, marketable titles. TC&E’s online tools and dedicated teams provide cost certainty, real-time data, and exceptional client service at every stage of a transaction.

The Client Relationship Manager - TC&E is responsible for supporting the Client Relations Team in overseeing client relationships across assigned investors. This role will be diligent about optimizing our client’s satisfaction and revenue opportunities through effective client communication, working with leaders across the organization to obtain timely and thorough data-backed insights and responses, and owning the tactical portion of client performance management.

Qualifications include:

• Bachelor’s degree required; High school diploma/GED required
• 3-5+ years’ experience in managing customer success
• 3-5+ years’ experience in training and managing small to mid-size clients (high touch)
• 2+ years of experience managing process improvement
• Strong follow-up and interpersonal/human relations skills
• Strong verbal and written communication skills to be delivered at an executive level
• Strong organizational abilities, time management skills
• Analytical skills to distribute and allocate resources, and calendar management skills
• Ability to investigate, understand, and solve complex portfolio requests
• Working knowledge of Microsoft Office products (Excel, Word, and PowerPoint)
• Able to work independently and professionally under tight deadlines

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Featured Benefits

• Medical, Dental and Vision Insurance
• Company Paid Life Insurance
• Disability Insurance
• Pet Insurance
• 401k Program with Employer Matching
• 3 Weeks Paid Time Off (PTO)
• Paid Holidays
• Wellness Initiatives
• Employee Assistance Program

Compensation

• The hiring range for this position is between $65,000.00-$75,000.00 annually.
• This position is eligible for an annual discretionary bonus.

Fay Cares!

The Fay-Genstone Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to

Equal Opportunity Employer


This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.