Service Dispatcher

Job Title

Essential Duties And Responsibilities:

• Assign repair orders to technicians based on skill level, experience, certifications, and current workload
• Monitor technician productivity and maintain a balanced workflow
• Prioritize customer waiters, appointments, warranty repairs, and emergency repairs
• Coordinate with Service Advisors regarding repair status and estimated completion times
• Monitor shop capacity and adjust work assignments as needed
• Ensure repair orders are dispatched accurately and efficiently
• Track technician hours, efficiency, productivity
• Work with the parts department to minimize delays caused by unavailable parts
• Maintain communication between technicians, advisors, and management
• Review repair orders for completeness before dispatching
• Maintain a clean, organized, and safe work environment
• Follow dealership policies and manufacturer guidelines

Qualifications:

• High school diploma or GED required
• Previous automotive dealership service experience preferred
• Experience as a Service Dispatcher, Shop Foreman, Service Advisor, or Technician is highly desirable
• Strong understanding of automotive repair processes
• Knowledge of warranty and customer pay repair procedures
• Strong communication and interpersonal abilities
• Ability to work effectively in a fast-paced environment
• Basic computer proficiency and experience with dealer management systems

Benefits:

• Competitive salary
• Medical and dental insurance
• Paid time off
• 401K
• Employee vehicle purchase program
• Paid training and career development opportunities

Key Performance Indicators:

• Technician Productivity
• Technician efficiency
• Repair order cycle time
• Customer satisfaction
• On-time repair completion
• Effective shop utilization
• Reduced comeback rate
• Warranty compliance