Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in 2008 and currently have four full-time and two part-time team members. My goal is to grow the team back to six full-time positions to support our continued success. We offer PTO, sick days, retirement, and life insurance benefits, and when we qualify for travel incentives, the team gets to enjoy a trip as well.

I graduated from Texas A&M in 1991 and stay actively involved in the community through events like coach’s meet and greets to raise funds for the local athletic department, fish fry events during Lent, the Community Thanksgiving Dinner, and supporting CASA. I also proudly support local kids’ sports teams and volunteer fire departments.

Our office has a compassionate, family-oriented culture. It’s fast-paced but filled with teamwork, support, and a good dose of fun. If you’re looking for a place where you can grow in a supportive environment and make a difference in the community, this could be the perfect fit for you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Paul Baca - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.