Contact Center Associate

APN Consulting Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow Fullstack Cloud & Data and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.

Direct Client Requirement
Role: Contact Center Associate
Location: Piscataway NJ 08854 - Hybrid
Type: Contract

Qualifications
Education and Experience:

• Bachelors degree is preferred but is not required for this position based on equivalent and progressive experience in lieu of a degree
• 2 years customer service experience
• Demonstrates knowledge of and ability to grasp technical language functionality and support for Contact Center support systems in particular OSC or similar CRM software.

Skills & Other Requirements:

• Strong organization skills
• Team oriented; ability to partner and share information and foster relationships
• Must have excellent communications skills with the ability to interact in a professional manner with all levels of staff suppliers and volunteers.
• Must have working knowledge of MS Office Applications (Word Excel Power Point Access)
• CRM Database experience is a plus

We are committed to fostering a diverse inclusive and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders races ethnicities abilities and experiences to join our team and help us build a culture of belonging.

Required Experience:

IC