Patient Access Representative- RELIEF, Varied Hours - South Jersey Outpatient Float

Job Details Guaranteed 16 weekly hours. Hours of operations: 5:00 AM – 5:00 PM Mon‑Fri and 8:00 AM – 12:00 PM Sat at the hospital sites. OPIC hours: 7:00 AM – 8:00 PM Mon‑Fri and 7:30 AM – 4:00 PM Sat. Job Description Provides a positive patient experience to patients and families, demonstrating strong communication and customer service skills while registering patients. Accurately searches and selects the correct patient, gathers complete and accurate demographic and insurance information, identifies uninsured patients for referral to Medical Assistance/Charity Care evaluation, retrieves orders, confirms medical necessity, answers phones for outpatient visits, gathers workers’ comp or auto insurance information from accident patients, collects patient out‑of‑pocket liability/copays, verifies insurance, and confirms referrals and authorizations are on file, if required. Interacts with co‑workers, visitors, and other staff consistent with the values of Jefferson. Gathers accurate demographic information to identify Jefferson patients who have an existing medical record number or new Jefferson patients who need a medical record number assigned. Requests photo ID and insurance cards, scanning copies. Records complete and accurate demographic and insurance information; enters orders and confirms medical necessity for outpatient visits, if appropriate. Interviews patients to accurately complete the Medicare Secondary Payer (MSPQ) questionnaire for all Medicare patients. Uses RTE (Real Time Eligibility), Phreesia or payer websites to verify patients’ insurance coverage and benefits, including patient’s out‑of‑pocket liability. Ensures proper referral and authorizations are on file as needed. Completes all activities with adherence to departmental and institutional protocols. Assures regulatory and compliance requirements are met. Achieves individual and team performance metrics. Communicates and collects out‑of‑pocket liability from patients at the time of service. Rotates assignment to all points of service areas within Patient Access (Outpatient Registration). Qualifications Proficient with computer and Microsoft Office skills; strong verbal and written communication; meticulous attention to detail. High School Diploma or GED required. Associate’s degree in healthcare or business administration preferred. Minimum of 3 years of customer service experience in customer‑facing roles. Current Jefferson Seamless Access Representatives with at least 1 year of experience will be considered. Salary Range $17.00 to $21.89 per hour. The actual hiring rate will be determined based on candidate experience, skills and qualifications. This position is not eligible for an annual incentive. Work Shift Rotating. Worker Sub Type Regular. Employee Entity Kennedy University Hospitals, Inc. Primary Location Address 2201 Chapel Ave West & Cooper Landing Rd, Cherry Hill, New Jersey, United States of America. EEO Statement Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status. Benefits Jefferson offers a comprehensive package of benefits for full‑time and part‑time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short‑and long‑term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full‑time service or two years of part‑time service. All colleagues, including those who work less than part‑time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance. For more benefits information, please click here. #J-18808-Ljbffr