Assistant Account Manager

Job Title: Assistant Account Manager

Location: Ridgefield Park, NJ / New York, NY

Reports To: Account Manager / Account Executive

Position Summary:

The Assistant Account Manager supports the servicing and retention of insurance accounts. This role is ideal for an early-career insurance professional looking to build technical knowledge and gain hands-on experience in account management. The Assistant Account Manager works closely with Account Managers and Account Executives to ensure high-quality client service and efficient account handling. This role is for the company Howden, previously Oawins.

Key Responsibilities:

• Provide day-to-day support to Account Managers and Account Executives
• Process certificates of insurance, endorsements, policy changes, and other service requests
• Assist with policy checking and ensure accuracy of coverage, limits, and endorsements
• Respond to routine client inquiries and requests in a timely and professional manner
• Communicate with carriers and underwriters to obtain policy information, quotes, and updates
• Support the renewal process by gathering updated exposure data and preparing submission materials
• Maintain accurate and organized client records in the agency management system
• Track and follow up on outstanding items, including pending endorsements and carrier requirements
• Ensure compliance with internal procedures and carrier guidelines

Qualifications:

• Bachelors degree preferred or equivalent work experience
• 02 years of experience in insurance or a related field
• Strong attention to detail and organizational skills
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Ability to manage multiple tasks and meet deadlines

Preferred Qualifications:

• Active Property & Casualty license or willingness to obtain within 6 months
• Experience with agency management systems (e.g., Applied Epic, AMS360)
• Exposure to certificates and policy servicing
• Fluent in English and Korean

Key Competencies:

• Customer service mindset
• Strong organizational and time management skills
• Team-oriented with a willingness to learn
• Problem-solving and adaptability

?Career Path:

• This role provides a pathway to an Account Manager position, with increasing responsibility for client communication, account ownership, and renewal management over time.