Night Auditor

Night Auditor/Front DeskNight Auditor is primarily responsible for, but not limited to, ensuring accurate hotel accounting of guest transactions, billing and hotel revenue. In addition, the Night Auditor has the same responsibilities of a Front Desk Agent.Essential Duties and ResponsibilitiesGuest ServiceMaintains guest service as the driving philosophy of the operationDemonstrates a commitment to guest service in responding promptly to guests' needsCommitted to making sure every guest is satisfiedMeets or exceeds guest satisfaction measuresEnsures hotel standards and services contribute to the delivery of consistent guest serviceImplements and practices guest service initiatives and performs to Gulph Creek Hotel StandardsFront Desk OperationsGreet all guests (internal and external)Process guest reservations, registration (check-in) and departures (check-outs)Offer guest assistance at every opportunityRespond to all guest requests efficientlyEnsure guest satisfaction by following through on requests and other needsProvide information to guests about hotel policies, services, and amenitiesProvide information, directions, and other assistance as needed about the local areaMaintain accurate guest information in the hotel property management system including, but not limited to basic guest information, billing/payment, guest charges, etc.Maintain daily logs and checklistsEffectively communicate all pertinent information to other employees within the department.Assist in all other areas of the operation including PBX/Switchboard, reservations and other areas as necessaryComply with all standards and regulations to encourage safe and efficient hotel operationsMaintain regular attendance in compliance with company policyMaintain high standards of personal appearance and grooming in accordance with company policyApproach all encounters with guests and employees in a friendly, service-oriented mannerMaintain and organize work area regularlyOther duties as requiredNight Audit OperationsClosing and balancing room accountsCounting and balancing cash and credit card receipts/transactionsMake necessary adjustments/corrections to accounts as necessary to maintain accurate accounts, folios, etc.Print and distribute various audit reportsComplete all audit checklists and logsClose the business days and start new business cycleQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or ExperienceHigh School diploma or equivalent, plus relative experience in customer serviceLanguage and Mathematical SkillsAbility to read and speak English and comprehend simple instructions, short correspondence, and memosAbility to effectively communicate with employees, guests and supervisors for optimum operation of the property