Front Desk Agent/Night Auditor

Job Description

Job Description

Job Overview
We are seeking a dedicated and professional Front Desk Clerk/Night Auditor to join our team. This role is essential in providing exceptional customer service and ensuring a smooth operation during the night shift. The ideal candidate will possess strong communication skills, a friendly demeanor, and the ability to manage various tasks efficiently in a hospitality environment.

Responsibilities

• Welcome guests upon arrival and assist with check-in and check-out procedures.
• Conduct night audits by verifying and reconciling daily transactions.
• Maintain accurate records of guest accounts and ensure all billing is processed correctly.
• Address guest inquiries and resolve any issues or concerns promptly to enhance guest satisfaction.
• Manage phone systems, including handling reservations, inquiries, and messages with professional phone etiquette.
• Provide information about hotel services, local attractions, and amenities to guests.
• Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.
• Collaborate with other hotel departments to ensure a seamless guest experience.

Experience

• Previous experience in customer service or hospitality management is preferred.
• Familiarity with front desk operations in a hotel setting is advantageous.
• Experience with night audit procedures is a plus.
• Bilingual candidates are encouraged to apply to enhance guest relations.
• Proficiency in using phone systems and maintaining professional communication standards.

Join us in creating memorable experiences for our guests while ensuring the highest level of service in our establishment!

Job Type: Full-time

Pay: From $12.00 per hour