Guest Services Attendant

About Cabot

Cabot is a global developer and operator of world-class golf destinations with a growing portfolio of six Cabot properties and four Cabot-managed properties. The Cabot portfolio includes Cabot Cape Breton in Nova Scotia, Canada, Cabot Saint Lucia in the Caribbean, Cabot Revelstoke in British Columbia, Canada, Cabot Citrus Farms in the United States, Cabot Highlands in Scotland, and Cabot Bordeaux in France. With extensive expertise in golf and hospitality management, Cabot also oversees the operations of several premier golf courses through its Cabot-managed properties in the U.S., including: Cascata Golf Club and Serket Golf Club in Las Vegas, Nevada; Grand Bear Golf Club in Saucier, Mississippi; and Chariot Run Golf Club in Laconia, Indiana.

Cabot continues to cultivate a legacy of excellence, providing guests and homeowners with exclusive access to bespoke, destination-inspired experiences and a commitment to exceptional service across its luxury residential and boutique resort offerings.

About Cabot-Managed Properties

Since 2022, Cabot has managed the strategy and operations of four exceptional golf courses across the United States, including Cascata and Serket in Las Vegas, Nevada, Grand Bear in Saucier, Mississippi, and Chariot Run in Laconia, Indiana.

Position Overview

The Guest Services Attendant II ensures each guest has an excellent experience by providing superior service from arrival to departure. The Attendant reports to the Head Golf Professional and works closely with all club staff to create an unrivaled guest experience.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Deliver exceptional guest service by greeting and welcoming guests with a professional, friendly, and helpful attitude.
• Assist guests with golf bags and equipment, transporting and staging them for play.
• Prepare, inspect, and stage golf carts to ensure they are clean, fully operational, and stocked with required amenities, including scorecards, pencils, divot sand, and ice.
• Provide guests with course information, club policies, and other assistance to enhance their playing experience.
• Maintain the cleanliness, organization, and presentation of the golf cart staging area, cart barn, and other golf operations facilities.
• Service the practice facility by setting up daily operations, replenishing practice balls, maintaining tee stations, rotating practice areas in accordance with maintenance programs, and collecting, cleaning, and inspecting golf balls.
• Coordinate with Golf Shop staff to ensure compliance with club rules, including dress code and beverage policies.
• Perform opening and closing procedures, including inspecting facilities and equipment, securing buildings, and operating alarm systems.

Requirements

• Strong verbal communication skills
• Valid driver's permit or license
• Excellent customer service skills
• Strong organizational skills
• Basic knowledge of the game of golf
• Ability to carry out detailed written and verbal instructions independently

In addition, the ideal candidate will be or have:

• 1+ years of previous experience in the golf industry or in an upscale customer service position
• Passionate about the game of golf
• Ability to maneuver and park vehicles safely and accurately, including larger vehicles, in diverse parking environments and tight spaces.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Physical Demands

• Ability to visually inspect golf carts, golf clubs, and outside operations area for cleanliness.
• Ability to perform moderate physical work; may be required to lift 100 lbs. occasionally, up to 50 lbs. frequently, and up to 20 lbs. constantly; performing such activities as bending, stooping, kneeling, crouching, reaching, standing, walking, pushing, lifting, and grasping for up to five hours without sitting.
• Ability to operate golf carts.

Work Environment

This position will be regularly exposed to outdoor weather conditions in performing the duties of the job.

Cabot-Managed Properties provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.