Application Administrator

IT APPLICATIONS ADMINISTRATOR III Location: Edinburg, Texas | Department: Infrastructure & Operations | Employment Category: Full-Time | Salary: Commensurate with Experience. Scope of Job Responsible for complex programming and providing high-level administrative support for university-wide IT applications. Oversees implementations, installations, interfaces, and upgrades performed by multiple IT teams and university departments to optimize system interactions and organizational processes. Responsibilities Assists with planning and leading of application installations, upgrades, and interfaces, including applying vendor-provided fixes/patches. Plans, schedules and engages in multiple initiatives simultaneously with competing deadlines. Supervises team members including development, training and evaluation of performance. Serves as a delegate for Manager of IT Application Administrator and as a backup in absence of supervisor or as requested, including attending department, functional, and project meetings. May guide or provide work direction to assigned staff or as needed. Records, assesses and resolves complex user incidents, problems, and service requests to provide a swift and effective resolution. Identifies the root cause of a problem and initiates the most appropriate and economical problem solution, including working with vendors for product issue resolution. Enables beneficial changes to be made to IT services through change management process across all affected areas. Escalates to management's attention incidents, service requests, and project tasks as necessary. Assists team in resolving non-routine or complex application and procedural problems. Develops, improves, and maintains process and related documentation such as Standard Operating Procedures. Develops new system and application implementation plans, custom scripts and testing procedures to ensure operational reliability. Trains technical staff on how to use new software and hardware developed and/or acquired. Develops procedures to maintain security and protect systems from unauthorized use, acts of nature and user abuse. Consults with vendors to address application vulnerabilities. Ensures that applications meet business and functional requirements and goals and fulfills user requirements. Identifies and resolves application system issues, application and security compliance and interface specifications. Acts as technology integration liaison between the functional units, technology teams, project manager and other areas. Analyzes information and requirements to deliver functional and process requirements, use cases, process analysis and technical designs. Collaborates with analysts, designers, system engineers, system owners, and internal as well as external customers in the implementation of applications. Stays in contact with application vendors for prompt rectification of any problems and emergencies. Oversees the monitoring of ERP systems, including scheduling, configuring and testing patches and upgrades as required and develops solutions for monitoring application services. Coordinates with IT staff resources to assist with design specifications, program logic and data requirements. Performs other duties as assigned. Required Education Bachelor’s degree in Computer Science, Computer Information Systems, or related field from an accredited university. Preferred Education None. Licenses/Certifications None. Required Experience Four (4) years of experience administering IT applications, including overseeing the development and implementation of software solutions. Experience with database coding such as SQL. Knowledge and experience with Windows Desktop and Server Operating Systems, including server applications. Preferred Experience Experience with VBScript, C#, PowerShell, Perl, Bash Shell Scripting, Java, ASP, PHP, SQL. Experience writing interface code with application for static, reporting, and trending reports. Knowledge and experience with Linux and Macintosh Desktop and Server Operating systems, including server applications. Equipment and Technical Requirements Use of personal computer and ability to use Microsoft Office including Word, Excel, & PowerPoint. Technically fluent in relational database administration. Knowledge of enterprise-level applications including CRM, data warehouse, and others. Working Conditions Needs to be able to successfully perform all required duties. Office environment; some travel and weekend work is required. UTRG is a distributed institution, which may require presence at multiple locations throughout the Rio Grande Valley. Other Requirements Excellent project management skills. Strong knowledge of system and software quality assurance best practices and methodologies. Must have strong customer‑service skills and excellent written, oral, and interpersonal communication skills. Ability to communicate ideas in both technical and user‑friendly language. Able to prioritize and execute tasks in a high‑pressure environment. Knowledge of applicable data privacy practices and laws. Possess good problem resolution, analytical and decision‑making skills. Physical Capabilities None. Employment Category Full-Time Minimum Salary Commensurate with Experience EEO Statement It is the policy of The University of Texas Rio Grande Valley to promote and ensure equal employment opportunities for all individuals without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or protected veteran status. In accordance with Title VII of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, our University is committed to comply with all government requirements and ensure non‑discrimination in its education programs and activities, including employment. We encourage women, minorities and differently abled persons to apply for employment positions of interest. #J-18808-Ljbffr