Temporary Central Intake Supervisor

Job Description

Job Description

Salary: $73,000

About the Community Economic Defense Project (CEDP) & CED Law

Our Mission
We partner with low-income and working people to build economic and racial equity. We do this by
confronting economic abuse and investing in community wealth. We use an ever-evolving set of legal,
economic and advocacy tools to challenge and dismantle unjust systems, building quickly towards a
world where all people have what they need to live and thrive.

Our Organization
The Community Economic Defense Project (CEDP) is a Colorado-based nonprofit. Launched in 2020 as
the COVID-19 Eviction Defense Project, our organization was formed to keep our neighbors housed
during the pandemic. Working with clients, we built a deeply integrative approach to eviction,
foreclosure, and homelessness prevention that centers the legal and financial needs of
housing-insecure families and uses a variety of tools to keep them housed.
Our team now serves more than 1,000 people per month, bringing together housing lawyers,
economists, data analysts, policy experts, organizers, and technologists to serve our clients. We have
served more than 50,000 low-income Coloradans across 45 counties, distributing over $200 million in
emergency assistance. We have also contributed to the passage of major legislation to prevent
eviction, stop economic abuse, and make credit and life-saving medication cheaper. CEDPs model
has been cited as a best practice by White House, HUD, the Urban Institute, and in the media.
Building on our work to stop evictions, CEDP has further expanded its integrated services model to
include disaster response, predatory towing, debt collection, benefit access & navigation, long-term
rental assistance, and homelessness response. Similar to CEDPs work on rental housing, these efforts
offer a continuum of care that includes navigation and advisory services, targeted payments, legal
support, and the ability to participate in advocacy.

More about the Role Central Intake Specialist Supervisor Role:
The Community Economic Defense Project (CEDP) is in search of a qualified Central Intake Supervisor.
This role will support our Central Intake Team, review applications for assistance for eligibility,
coordinate with internal and external parties, and support the statewide rental assistance system. The
ideal candidate will have experience in processing applications for assistance, including reviewing for
eligibility and managing changing program rules, coupled with proficiency in technology like Google
Sheets, HubSpot, Salesforce, or similar CRMs. In addition to technical expertise, we prioritize servant
leadership qualities, daily engagement with team members, and effective collaboration with upper
management. Candidates must thrive under pressure, meet tight deadlines, exercise sound judgment,
and possess strong communication skills to adapt and enhance processes in a dynamic environment.
Top candidates will showcase exceptional time management, organizational skills, self-motivation,
and autonomy.

In this role, you will:

• Monitor, support, and manage the Department mailbox by ensuring timely responses to clients, routing messages internally to CEDP staff, and collaborating with partner agencies, funders, and other service providers, including screening CERA Legal Partner communication and referrals.
• Lead and support CEDPs Central Intake processes across multiple intake channels and program areas, including the Colorado Emergency Rental Assistance Program (CERA), TRUA,Maiker, Commerce City Assistance Programs, Transformational Homelessness Response(THR), Westminster, Metro West Housing Solutions (MWHS), Property Tax Relief (PTR) and allother intake-connected initiatives at CEDP.
• Manage multiple streams of case intake methods for various programs. Ensure cases areadded to the dispatch review pipeline promptly by reviewing each referral andsubmission for the necessary documents and information.
• Conduct initial screenings of rental assistance applications to ensure clients meet eligibilitycriteria and that applications comply with federal, state, and program-specific guidelines.
• Maintain a thorough understanding of CEDPs program offerings to effectively triage inquiriesand direct individuals to the most appropriate resources or teams.
• Familiarize yourself with the guidelines for the various programs we support. Stay up to datewith eligibility and rule changes as they take effect.
• Act as a critical operations liaison between intake and program teams, including runningLegal Random Selections and supporting the Daily Random Selection process for CERAapplicants.
• Support and troubleshoot intake and application issues by working in close collaboration with internal departments, such as legal, housing navigation, service coordination, CARECenter operations, and external partners to ensure seamless service delivery for clients.
• Collaborate and support program funders with waitlist maintenance, case assignments, anddata management, including working with partner agencies in the Monthly Random Selection process for programs like CERA and TRUA and facilitating the monthly Pre-App Document Review.
• Respond to all case-related inquiries and questions with empathy, accuracy, and
  timelinessensuring every client interaction reflects CEDPs values of dignity and equity.
• Respond to program, case, and general intake questions from other teams within CEDP, including monitoring the #ask-central-intake Slack channel.
• Develop and maintain organized internal reference materials and intake tools to support
  consistency and quality in client communications, including updating all internal andexternal trackers, like the CERA HSS tracker, the DOH Capacity/RA Weekly tracker, andpartner referrals.
• Utilize CEDPs HubSpot CRM and related tools to track, organize, and manage client files,ensuring data accuracy and documentation integrity across programs.
• Contribute to continuous process improvement efforts by identifying bottlenecks, documenting workflow solutions, and collaborating with peers to optimize systems by filling out biweekly funnel reports.
• Provide support for special projects aligned with Central Intake operations to address CEDP
  programmatic needs, as needed.
• Participate in CEDPs ongoing efforts to improve upon existing processes by maintainingopenness and curiosity about processes, systems, and technologies.

Position Requirements:

• Minimum two years of experience actively using CRM systems, management or administration
  of CRMs is required
• Demonstrated proficiency working with Customer Relationship Management databases or
  similar tracking and organizing technologies
• Analytical thinker with detail orientation
• Fantastic organizational skills and ability to manage and prioritize a complex workload with
  rapidly changing demands
• Requires strong MS Excel skills including familiarity with concepts such as Pivot Tables,
  VLOOKUP formulas, Index Matches, and understand key success measures for your role and submit
  daily and weekly progress reports
• Ability to work under pressure and meet deadlines.
• Ability to work independently and as part of a team.
• Comfort working in a deadline-oriented environment with weekly and monthly goals.
• Strong and effective written and verbal communication skills
• Proficient in Microsoft Office and Google Suite.
• A home office setup that includes a private, quiet place to conduct confidential telephone and
  video-conference sessions and a computer with reliable access to high-speed internet.
• Comfort with ambiguity in a fast-paced, all hands-on-deck environment.
• Ability to work collaboratively with people of diverse personal and professional backgrounds
  with a focus on social, racial justice, and equity.
• In-person at the Denver office requirements may be up to one day a week, based on need.
• Support case processing if needed arises.

Additional Details:

• Candidates must reside in Colorado, ideally within the greater Denver Metro area. The position
  includes competitive pay, flexible time off, benefits package (including medical, dental, vision),
  and 401k.
• A competitive salary of $73,000, plus a $1,000 per year hybrid employee salary
  adjustment.
• Employees who utilize two languages or more at work are eligible for a $2,000 salary
  differential per year added to the salary grade listed above. Language assessment will beconducted by the organization as a requirement to receive the differential
• All employees receive a technology stipend of $720 per year
• Applications will be reviewed on a rolling basis but must be received by July 10th, 2026
• The estimated time to complete the recruitment process will be by July 24th, 2026
• This position is temporary until October 31st, 2026
• As in-person work is sometimes required, all employees at CEDP & CED Law are expected to
  maintain current vaccination status in keeping with CDC recommendations.
• CEDP is an equal opportunity employer, committed to creating an inclusive environment for all
  employees. Employment decisions are made without regard to race, color, religion, national
  origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender
  identity, sexual orientation, or any other legally protected status.