Front Line Specialist - Be the First Point of Contact at Midas!

Join Our Team

As one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve.

At Midas, we take care of everything tires, brakes, oil so the opportunities to grow and develop expertise with Midas are endless.

Benefits

Bonus based on performance, competitive salary, employee discounts, free uniforms, opportunity for advancement, paid time off, training & development.

What We Offer

At Midas, we value our team and are committed to creating a rewarding and professional work environment. Here's what you can expect when you join us as a Front Line Specialist:

Competitive pay with opportunities for growth, free uniforms, 5-day work schedule Monday-Saturday, 8:00 AM - 5:00 PM, Sundays always off, paid holidays and vacation time (5 paid holidays and 4 vacation days annually), birthday off upon request, daily overtime opportunities, work in a clean, organized, and professional shop with modern equipment and tools, access to state-of-the-art shop tools, scanners, and cooling systems in the bays for comfort, the chance to build strong customer relationships at a busy, high-performing location with a 4.6-star Google rating, adaptive learning training program: daily 3-5 minute training sessions with the opportunity to earn reward points, ASE certification incentives: earn a $1.50 raise for each ASE certification, including the C1 Service Consultant ASE, and we'll cover the cost of testing, discounts and opportunities to work on your own vehicle, be part of a supportive team environment that celebrates success and offers growth opportunities, join a AAA-approved repair shop known for excellence and a stellar reputation.

About the Role

As a Front-Line Specialist, you'll be the first point of contact for our valued customers. Your role is essential in ensuring each customer has a positive and seamless experience at Midas.

Key Responsibilities

Greet customers warmly and professionally, making them feel valued and welcome, answer phone calls, schedule appointments, and manage the front desk efficiently, listen to customer concerns and clearly communicate recommended services, assist in maintaining a clean and organized customer waiting area, collaborate with service advisors and technicians to ensure smooth workflow, keep customers informed about the status of their vehicles and address any questions or concerns, uphold Midas' commitment to exceptional customer service at all times.

What We're Looking For

Previous experience in customer service or a similar role is preferred but not required, strong communication skills with a friendly and professional demeanor, ability to multitask and stay organized in a fast-paced environment, a passion for delivering exceptional customer experiences, basic computer skills and familiarity with scheduling software are a plus, a positive attitude and willingness to learn and grow with our team.

Compensation: $17.50 - $20.00 per hour