General Manager

Job Overview General Manager – Atlanta Pet Resort Marietta. Responsible for all day‑to‑day operations of the facility, including hiring, coaching, training, scheduling, inventory management, budgeting, and ensuring customer satisfaction. Reports to: District Director. Compensation Salary: $50,000 - $60,000 + Quarterly Bonus Opportunities. Core Responsibilities Supports the mission, vision, culture and policies of Destination Pet. Ensures exceptional customer service through personal contact with customers, associate training, resolution of customer complaints, and delivery of services. Collaborates with the Destination Pet Support Staff on a regular basis (Operations, Human Resources, Marketing, Facilities, Legal, etc.). Ensures the cohesiveness of all aspects of pet care services and cross‑training where necessary. Manages all staff at center; recruits, hires, motivates, trains, promotes, counsels, and terminates when necessary. Oversees scheduling of staff for work assignments, allowing staff to provide outstanding service while managing to a set budget. Manages center payroll and ensures that payroll is approved in a timely manner. Works with Destination Pet Human Resources to ensure center compliance with federal and local labor laws: OSHA, EEOC, ADA, Fair Labor Practices. Ensures safety of all employees by conducting safety training, enforcing safe‑handling rules, and complying with all safety‑related policies. Prepares and delivers annual performance reviews to team members on a timely basis. Monitors and responds to the needs of pet guests to ensure their safety, security, and comfort. Resolves any and all customer and staff complaints. Actively manages center’s social media accounts through weekly postings and replying to customer comments. Creates, implements and executes local marketing programs to acquire new customers and grow sales. Attends community events and partners with local businesses to promote Destination Pet services. Maintains appropriate inventory of supplies; reorders and restocks as necessary. Monitors and manages all computer systems located in the center. Addresses all center maintenance needs to maintain a safe, comfortable environment for pet guests and associates. Utilizes financial reports and statistics. Responsible for cash management, including accepting cash, check, and credit card payments for services; and for end‑of‑day cash drawer balance. Ensures that bank deposits are completed as needed. Promotes and markets Destination Pet’s programs and services in the surrounding community. Assists other team members as needed. Performs other duties as assigned. Qualifications BS/BA is a plus. Passionate team player and strong motivator. Strong background in driving performance excellence through strong people management. Five+ years in full P&L management responsibility, preferably in hospitality, service and/or retail environments. Experience in problem‑solving, exercising sound judgment, maintaining confidentiality, and interacting professionally with co‑workers, clients, and the general public. Proficiency in computer applications including Microsoft Office Suite and database applications. Ability to multi‑task with strong time‑management skills. Ability to complete assignments and responsibilities accurately and in a timely manner, often with strict and/or conflicting deadlines. Excellent oral presentation, writing, and analytical skills. Strong interpersonal, communication, and motivational skills. Exceptional customer service experience and skills. Veterinary, boarding and/or grooming experience required. Experience in managing inventory and accounts payable. Physical Requirements Must be able to work evenings, weekends and holidays. Must frequently lift 40 pounds.Must be on feet for the duration of your shift; stand, walk and climb stairs frequently.Must be able to work on computer system and multi‑line telephone.Must handle dogs on leashes.Must work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions. Benefits Health, vision, dental, long & short‑term disability, and life insurance. 401k match. Pet Care discounts. Generous PTO. Opportunity to grow career with a network of like‑minded professionals. Equal Employment Opportunity Destination Pet LLC affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer. Minorities/Women/Veterans/Disabled. Destination Pet LLC endeavors to make our employment website and application process accessible to all users and applicants. In doing so, we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our recruitment team. #J-18808-Ljbffr