BRANCH MANAGER

Position Summary

The Branch Manager is responsible for the overall performance, operations, and customer experience of a Shearer Supply branch supporting the sale and distribution of American Standard HVAC equipment, parts, and supplies.

This role ensures the branch operates efficiently, professionally, and profitably while delivering best-in-class customer service to HVAC contractors and dealers. The Branch Manager works closely with Territory Managers (TMs) to support dealer growth, product availability, and market expansion, ensuring the branch is a strong operational foundation for territory sales success.

The Branch Manager leads by example, maintaining a hands-on presence in daily operations, while driving accountability, accuracy, and a culture of service excellence.

Primary Objectives

• Drive branch sales, margin, and operational efficiency
• Deliver 100% customer satisfaction and loyalty through exceptional service
• Support Territory Managers in growing American Standard dealer business
• Maintain accurate inventory, efficient logistics
• Ensure a safe, organized, and professional working environment

Key Responsibilities

Branch Operations & Execution

• Manage all aspects of daily branch operations, ensuring readiness for business each day.
• Oversee order processing, receiving, inventory control, staging, and delivery coordination.
• Ensure all transactions follow a full-cycle process-accurate order entry, fulfillment, billing, and closure.
• Maintain high standards for warehouse organization, cleanliness, and efficiency.
• Ensure timely completion of warranties, transfers, and special orders.
• Monitor and enforce safe work practices, including forklift operations.

Customer Service Excellence

• Set and enforce the standard for Shearer Supply customer service-professional, accurate, and responsive.
• Ensure every customer is greeted and supported promptly.
• Step in to resolve escalated customer issues or complex transactions.
• Promote suggestive selling and value-added service at the counter.
• Maintain a "zero tolerance" mindset for customer-impacting errors.

Sales Support & Territory Alignment

• Partner closely with Territory Managers to support American Standard equipment sales and dealer growth.
• Assist with product availability, logistics, and operational support for sales driven opportunities.
• Support commercial quoting and large project coordination when needed.
• Maintain awareness of branch sales performance, product mix, and customer trends.
• Participate in branch meetings with TMs to align on priorities, opportunities, and dealer needs.

Inventory & Logistics Management

• Ensure all inventory is received, verified, stocked, and tracked accurately on a daily basis.
• Monitor inventory levels, transfers, and ordering (OEM, Service First, and other key vendors).
• Oversee milk runs and deliveries to ensure accuracy, timeliness, and cost efficiency.
• Minimize freight costs by optimizing use of Shearer Supply delivery resources.
• Maintain accurate reporting on inventory, damages, and transfers.

Team Leadership & Accountability

• Lead branch personnel by setting expectations for professionalism, accountability, and performance.
• Delegate responsibilities effectively and ensure tasks are completed to standard.
• Conduct regular team meetings to communicate priorities, training, and performance expectations.
• Foster a positive, team-oriented environment focused on customer service and operational excellence.
• Ensure proper appearance, attendance, and workplace standards are consistently maintained.

Reporting & Administrative Management

• Complete and submit all required reports accurately and on time, including: Inventory reports, Sales tracking and performance updates, Milk run and logistics reports, Expense, damage, and operational logs
• Maintain daily status tracking to ensure all transactions are completed and closed properly.
• Communicate regularly with Operations, Purchasing, and Sales leadership regarding branch performance and needs.

Safety & Compliance

• Maintain a safe working environment and enforce all safety policies and procedures.
• Report all accidents or incidents immediately to management.
• Ensure compliance with company standards, operational procedures, and facility expectations.

Time & Activity Expectations

• Majority of time spent on-site managing branch operations and team execution
• Daily presence in both front counter and warehouse environments
• Regular interaction with Territory Managers and customers to support sales activity
• Active involvement in both operational detail and big-picture branch performance

The Ideal Branch Manager Candidate

• Strong operational leadership with attention to detail
• Ability to multitask and manage a fast-paced distribution environment
• Excellent problem-solving skills at both operational and customer levels
• Strong communication an interpersonal skills
• High level of organization and accountability
• Deep understanding of customer service expectations within Shearer Supply
• Working knowledge of HVAC systems, products, and applications

Branch Manager Qualifications

• Experience in HVAC distribution, inside sales, outside sales, or contracting strongly preferred
• Proven ability to manage operations, inventory, and customer relationships in a fast-paced environment

Branch Manager Physical Requirements

• Ability to lift 50+ pounds
• Ability to load/unload trucks
• Ability to sit for 20+ minutes at a time
• Ability to push, pull at least 20+ pounds
• Ability to reach, bend, twist, kneel, crouch or crawl
• Ability to operate heavy machinery such as forklifts, pallet jacks and other warehouse equipment

Company Information

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Thank you for applying, we appreciate your interest in Shearer Supply, LLLC!