Help Desk/Desktop Support Analyst

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Phoenix, Arizona. This long-term contract position focuses on resolving day-to-day hardware, software, and access issues while delivering a positive support experience. The ideal candidate is comfortable working with Microsoft Windows environments, managing service requests, and assisting employees with timely troubleshooting and account support.

Responsibilities:

• Provide front-line technical assistance for desktop, laptop, and peripheral issues affecting end users.
• Diagnose and resolve problems related to Microsoft Windows operating systems, including Windows 10 environments.
• Handle incoming service desk tickets, prioritize requests, and document resolutions clearly and accurately.
• Support user account administration tasks such as access updates, password assistance, and directory-related requests within Active Directory.
• Investigate basic software and hardware malfunctions and escalate more complex incidents when needed.
• Set up, configure, and maintain end-user devices to ensure reliable day-to-day operation.
• Communicate with users in a clear and attentive manner to gather issue details, explain solutions, and confirm problem resolution.

Requirements:

• Experience providing help desk or desktop support in a detail-oriented IT environment.
• Working knowledge of Active Directory for user account and access support.
• Hands-on experience supporting Microsoft Windows, including Windows 10 systems.
• Ability to perform basic troubleshooting for hardware, software, and connectivity issues.
• Familiarity with managing and updating service desk tickets in a structured support process.
• Strong communication skills and a customer-focused approach to end-user support.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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