Inside Channel Sales Manager

We are a privately held, global digital security company, protecting billions of customers and thousands of companies worldwide. We believe in a positive digital future. This is reflected in how we do business and our commitment to managing our company in socially responsible and environmentally sustainable ways. Job Purpose: Lead a High-Performing Inside Channel Sales Team and Drive Strategic Growth Are you a proven sales leader with a passion for developing people, building strong partnerships, and driving revenue growth? We're looking for an Inside Sales Channel Account Manager to lead a team of Inside Channel Account Managers (ICAMs) focused on expanding our business through a network of valued channel partners. What You'll Do: In this leadership role, you'll shape and execute channel strategy, coach and develop a talented sales team, and foster successful partner relationships that drive consistent revenue growth. You'll work cross-functionally with internal stakeholders to align resources, optimize partner performance, and identify new opportunities for expansion. Lead, coach, and develop a team of ICAMs to achieve individual and team targets Set clear performance expectations, conduct regular 1:1s, and manage performance reviews Support hiring, onboarding, and training of new ICAMs Foster a high-performance, collaborative, and accountability-driven team culture Define and execute channel account management and sales strategy aligned with company revenue goals Establish best practices for partner engagement, sales tactics and sales programs to increase renewal upsell and retention Ensure consistent execution of channel programs, incentives, and go-to-market initiatives Revenue & Performance Management Own channel revenue targets and forecast accuracy for the team Monitor pipeline health, partner performance, and KPIs Identify risks and growth opportunities and implement corrective action plans when needed Partner Relationship Oversight Support escalations and complex partner negotiations Ensure high levels of partner satisfaction and long-term partner retention Deliver regular performance reports and insights to senior leadership Analyze trends in channel performance, market dynamics, and competitive activity Continuously improve channel processes, tools, and programs What you’ll have: Required: Bachelor’s degree in Business, Marketing, or a related field (or equivalent experience) 5+ years of experience in channel sales, partner management, or B2B sales 2+ years of people management experience leading sales or account management teams Proven track record of delivering revenue through indirect sales channels Preferred: Experience managing multi-tier channel ecosystems (distributors, resellers, integrators) Industry experience in [SaaS / technology / manufacturing / telecom / FMCG, etc.] Strong forecasting and CRM expertise (e.g., Salesforce, HubSpot) Experience designing and scaling channel programs and/or sales teams Strong leadership, coaching, and talent development skills Strategic planning and execution capabilities Excellent communication, negotiation, and stakeholder management skills Data-driven decision-making and analytical skills Ability to manage complexity and influence without direct authority Handle a fast paced environment with the most effective processes What we offer: Medical, Dental and Vision Insurance 401(k) matching- Fully Vested Day One Wellness Stipends Employee Assistance Program Life insurance Paid time off (including your birthday and service anniversary) Volunteer Time off opportunities Hybrid Working environments ESET is a performance driven organization and our total rewards approach to compensation is designed to support this. We consider many factors in determining base compensation, including position scope, job related knowledge, education, skills, experience, and work location. The expected OTE for this position is $120,000-$130,000. Additional benefits—such as health and wellness programs, performance bonuses, product discounts, holidays, and paid time off—are valued starting at $35,000 and may be offered in accordance with company plans. #J-18808-Ljbffr ESET North America