Program Coordinator, Fermanian School of Business - Temporary Assignment

Tug Program Coordinator

The Tug Program Coordinator role at the Fermanian School of Business (FSB) provides essential administrative and logistical support under the direction of the Deans and Director of Operations to enhance the academic experience for Traditional Undergraduate Students at PLNU. Key responsibilities include student and faculty, operations, event, administrative and customer service support. Location: Point Loma Campus and other campus locations as needed Salary: Pay range $21.00 - $22.00 Actual salary offered is determined by the candidate's experience, education, skills, and other factors, including internal equity and university funding resources. This position is anticipated Mid-July - December 2026

Responsibilities

• Provide all program support, including study abroad courses, and collect and analyze program data.
• Coordinate and administer TUG student exit exams.
• Provide advising support for TUG students and faculty, including managing the waitlist during registration and communicating with students.
• Support for student clubs (Marketing, Accounting, Finance, Investments, International Development, Entrepreneurship).
• Function as the liaison between textbook publishers and all FSB Faculty, including ordering textbooks as requested.
• Oversee hiring and employment of FSB student workers, including the tracking of student worker hours for budgeting purposes, approving student timecards, and communicating with both faculty and students to coordinate student workers.
• Assist faculty in preparing and submitting their Professional Development expense reports, ensuring accuracy and alignment with university policies.
• Receive and process Scantron exams, producing grade and performance reports for faculty.
• Assist with TUG student academic advising.
• Provide FSB Faculty support as required.

FSB Operations

• Audit TUG syllabi each semester to ensure proper university compliance.
• Manage and oversee scheduling of the FSB classrooms and event spaces for all events, meetings, and other uses (other than PLNU courses), including ensuring proper care of all spaces.
• Perform weekly maintenance checks and complete all necessary repair requests relating to building upkeep.
• Manage and regularly update social media, including slideshow, Facebook, Instagram, and LinkedIn.
• Assist with program budgets to ensure that expenditures are within budgetary allocation.
• Support assessment process across programs and facilitate data collection as needed.
• Online course monitoring support across programs.

Event Support

• Provide support for logistical planning and organization in the execution of all events and activities, including student and faculty events, career services events and activities, FSB chapels, Welcome Week, Preview Days and conferences hosted by the FSB.
• Order meals for FSB meetings and events on the main campus, as approved.
• Organize "Faculty Funday" (one fall lunch & one spring lunch).
• Faculty support, training and development (support new activities in the FSB to develop a strong collegial culture).
• Support the Faculty Delta Mu Delta (DMD) representatives and coordinate the DMD process including annual reporting.
• Coordinate Student of the Year process for all programs.
• Coordinate the execution of the graduation reception events in conjunction with the Events Coordinator.

Administrative Support

• Provide overall administrative support including front desk, processing mail, maintaining supplies, making university related travel arrangements, and processing expense reports, processing invoices, purchasing merchandise, maintenance of records, manuals and documents, and provide research support as necessary.
• Coordinate the FSB Undergraduate Committee meetings, including scheduling meetings, taking minutes and tracking action items.
• Review and suggest edits to the TUG portion of the catalog and website.
• Support in the execution of CustomGuide excel modules.
• Facilitate communications between the FSB and other areas across campus (e.g. Records, Admissions, OGS, Accounting and Finance, Facilities, Public Safety)
• Responsible for Emergency Response in their assigned building.
• Special projects as assigned.
• Other duties as required.

Customer Service

• Provide exemplary customer service to students, guests, current and prospective stakeholders, PLNU faculty and staff, and communicate program information, historical facts, event details, and other resources while directly and/or indirectly communicating the mission, vision and values of the FSB.
• Operate as a liaison between the MBA and BBA programs and the undergraduate campus of PLNU.
• Identify ways to improve student satisfaction. Support programs and activities for enhanced student experience and satisfaction.
• Provide FSB Career Services support as required.

Qualifications

• Two years of administrative experience, including core competencies in Outlook, Word, Excel, and PowerPoint.
• Undergraduate degree required.
• Excellent writing and communications skills. Ability to compose correspondence using correct English, spelling, grammar, punctuation, syntax, format and etiquette.
• Demonstrated skill in working with diverse populations.
• A positive attitude and professional work ethic. Strong interpersonal and customer service skills. Team player.
• Accuracy and a strong attention to detail.
• Ability to multitask and work in an environment of frequent interruptions.
• Ability to work proactively. Excellent time management skills. Ability to work through projects until completion, providing feedback and communication with Assistant Director and Associate Dean as appropriate.
• Social media skills preferred.
• Graphic design skills a plus.
• Understanding of and commitment to the spiritual mission of the university.
• Ability to travel between multiple educational sites.

Required Qualifications

• Evidence of Christian commitment and active church involvement. In addition, staff agree to live in agreement with PLNU's Community Life Covenant.
• The job offer is contingent on a clear background check.

Physical Requirements

• Sitting for periods greater than one hour. Use of computer equipment: computer keyboard, mouse, and monitor.
• Vision to read documents, e-mail, and other correspondence, and reports on paper and computer monitor.
• Ability to communicate effectively with others in person and by phone.
• Ability to stand, stoop, push, pull, and lift up to 20 lbs throughout the day.
• Able to travel to multiple campuses in San Diego

At PLNU, we believe in pursuing calling together. Deep and meaningful relationships between students, faculty, and staff is vital in nurturing our shared community and expressing God's love. We are looking for enthusiastic candidates to join us in empowering our students to reach their greatest personal, spiritual and professional potential.

Point Loma Nazarene University does not discriminate on the basis of race, color, national origin, sex, age, disability or status as a veteran in any of its policies, practices or procedures.