Service Technician - Fire Alarm

Support the team that keeps buildings running. In our Building Operations office, your organization, communication, and problem-solving skills help drive 24/7 service and seamless performance—while you build a career with purpose and stability. As Southeast Wisconsin’s largest mechanical contractor, TOTAL Mechanical delivers comprehensive, mission-critical solutions—from construction and automation to maintenance and emergency services—with an uncompromising commitment to customer service. Work Location: TOTAL Mechanical – Pewaukee Division: Building Operations (Full Time, Exempt) Under the direction of the Fire Alarm Supervisor, the Service Technician is responsible for providing an intricate level of technical support and the highest level of customer service while servicing, inspecting and/or installing fire alarm systems and other products. Qualifications Education: Completion of a two-year degree Years of Relevant Work Experience: 3 years of industry experience preferred Certificates/Licenses: Driver’s License, NICET Level II Certification Physical Job Requirements: Move throughout office, construction site, general outdoor environments, and use/climb a ladder Key Activities Customer relations. Maintain and develop relationships with new and current customers. Service Activities. Receive service calls, contact customers, identify equipment problem. Program and test newly installed NFPA 72 compliant fire alarm systems, diagnose hardware problems, and replace defective equipment. Inspections. Inspect, test, and maintain fire alarm systems as outlined by the NFPA 72 code. Training. Keep current on vendor equipment updates and enhancements. Participate in development and implementation of Company best practices. Participate in postmortem reviews of projects as requested. Benefits Medical, Dental, and Vision Insurance 401K Retirement Plan Paid Time Off and Paid Holidays Wellness Program including gym reimbursement, wellness discount, and rewards available This job description is intended to describe the general nature and level of work required of this position. This is not meant to be an exhaustive list of all responsibilities, duties and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Total Mechanical is an Equal Opportunity Employer #J-18808-Ljbffr TOTAL Mechanical Inc.