Operations Associate

Operations Associates

We are seeking one to two Operations Associates to support its live event ticketing operations. This is not a basic customer service or queue-processing role. The ideal candidate is a sharp, dependable problem solver who can learn quickly, connect information across different scenarios, and make sound judgment calls when unexpected operational issues arise.

The Operations Associate will help manage time-sensitive ticket transactions involving sports, concerts, festivals, and other live events. The role requires someone who can remain composed under pressure, troubleshoot delivery issues, and determine the best available solution when standard processes do not fully address the situation.

Key responsibilities include:

• Monitoring and managing operational queues related to live event ticket transactions.
• Troubleshooting ticket delivery issues, incorrect listings, delayed transfers, replacements, and other transaction-related concerns.
• Assessing unusual or escalated cases and determining the most appropriate resolution based on available tools, processes, and information.
• Applying critical thinking and sound judgment rather than relying solely on scripted procedures.
• Learning operational processes quickly and connecting information across multiple workflows and scenarios.
• Escalating high-risk or complex cases when additional support or approval is required.
• Maintaining accuracy while handling transactions with tight deadlines and high customer impact.
• Following established quality standards, workflows, and operational procedures.
• Supporting the team in meeting service levels, performance metrics, and operational targets.
• Communicating clearly with team leaders and other internal stakeholders regarding case status, risks, and required actions.