Information Technology Support Specialist

Job Description:

This position is responsible for supporting the operation and maintenance of Data Centers, MDFs, and IDFs. This role performs hands-on installation, cabling, equipment support, documentation, and troubleshooting activities while ensuring infrastructure is maintained according to company standards.

Key Responsibilities

• Rack, stack, cable, label, and decommission servers, network, and storage equipment.
• Install, patch, troubleshoot copper and fiber optic cabling.
• Support MDF and IDF infrastructure, including patch panels, switches, and structured cabling.
• Maintain rack elevations, cable records, and asset information within the DCIM platform.
• Perform basic troubleshooting of cabling, network connectivity, and hardware issues.
• Assist with equipment moves, adds, and changes.
• Escort vendors and contractors in Data Center and telecommunications spaces as required.
• Maintain organized racks, cable management, and documentation standards.
• Support maintenance activities and infrastructure projects
• Coordinate with business and vendors to schedule patching and maintenance downtime.
• Great Customer Service and Professional skills.
• Provide on-site and technical support to users, addressing IT issues related to hardware, software, and network connectivity.
• Manage asset inventory, including tracking, updating, and maintaining records of IT equipment.
• Perform imaging and refreshing of computers and other devices to ensure they are up-to-date and functioning properly.
• Troubleshoot and resolve common IT issues, such as printer problems, software errors, and network connectivity issues.
• Assist in the setup, maintenance, and troubleshooting of audio and video equipment, including projectors, microphones, and video conferencing systems.
• Support live events by operating AV systems and addressing any technical issues that arise.
• Collaborate with senior technicians and IT staff to resolve complex issues and improve support processes.
• Provide excellent customer service by addressing client inquiries and concerns promptly and professionally.
• Maintain accurate records of support requests, resolutions, and equipment maintenance.

Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.

Minimum Qualifications

• High School Diploma or equivalent required; Associate Degree in Information Technology or related field preferred.
• 1-3 years of experience in a Data Center, telecommunications, network support, or IT infrastructure environment.
• Experience working in Data Centers, MDFs, or IDFs.
• Experience installing and supporting network, server, and storage hardware.
• Experience patching and troubleshooting copper and fiber optic cabling.
• Familiarity with rack elevations, cable management, and asset tracking.
• Basic understanding of networking, server hardware, and physical infrastructure.

Physical Requirements

• Ability to lift up to 50 lbs.
• Ability to work on ladders, in racks, and in data center environments.
• Ability to distinguish cable colors and labels accurately.
• Ability to provide off hour support for incidents and planned maintenance activities

Additional Qualifications:

• Familiarity with ServiceNow ticketing system
• Proven experience in providing IT support in an office environment.
• Strong problem-solving skills and attention to detail.
• Basic understanding of Audio/Visual room support
• Excellent communication and interpersonal skills. xhyhwjd
• Ability to work independently and as part of a team.