Membership Coordinator (Bedford-Stuyvesant YMCA)

Membership Coordinator (Bedford-Stuyvesant YMCA)

The YMCA of Greater New York is here for all New Yorkers to empower youth, improve health, and strengthen community. Founded in 1852, today the Y serves a diverse population of more than half a million New Yorkers who learn, grow, and thrive through programs and services at our 24 branches. Community is the cornerstone of the Y. Together, we connect active, engaged New Yorkers to build stronger communities.

The Bedford-Stuyvesant YMCA is seeking a Membership Coordinator whose primary responsibility is to ensure quality in all areas within the membership department, including creating a positive member experience, staffing, all administrative processes, including point of sale transactions, systems, and audit preparation. The Membership Coordinator works with the Membership Sales & Engagement Director to provide leadership to the Membership department to achieve all goals.

Key Responsibilities:

• Conduct the daily audit of transactions that occurred on the previous day/s at the branch, including registrations, cancellations, and holds.
• Run and review the expected Credit Card Draft reports.
• Run and review the Bank and Credit Card Exception reports.
• Run the Adult Member Renewal Notice reports. Send out standard renewal notices for monthly memberships and annual invoices 6 weeks prior to the renewal dates.
• Handle in-person inquiries, calls, and emails from members.
• Assist the Membership Sales & Engagement Director with reviewing timecards in ADP e-Time.
• Track and file award letters for financial aid to member accounts under the supervision of the Membership Sales & Engagement Director, for audit purposes.
• Prepare facility access declination report. Contact members with access denied due to the pending collection of past due balance.
• Review the aging report (either sent by the Association Office or downloaded from AS400) and cancel memberships that are over 60 days past due.
• Assist the Membership Sales & Engagement Director with preparing for membership staff meetings (agenda, minutes, etc.).
• Prepare the staff schedule for the Membership Sales & Engagement Director's approval.
• Assist the Membership Sales & Engagement Director with hiring, training, and developing staff.
• Attend and participate in various branch and/or Association events and meetings.
• Review table files for accuracy.
• Handle purchasing and requisitions. Monitor/order supplies, forms, membership cards, staff uniforms, etc.
• If applicable, schedule rentals and process payments.
• Be highly proficient in and role model all aspects of the Membership Experience Representative position.

General responsibilities:

• Attend and participate in required training sessions (Elevating the Member Experience, De-Escalating Difficult Situations, AS400, etc.).
• Take the initiative for personal and professional development by taking advantage of YMCA formal and informal opportunities.
• Conduct yourself according to the Y values of caring, honesty, respect, and responsibility.
• Other duties as assigned by the Membership Sales & Engagement Director.

Desired Skills & Experience:

• Bachelor's degree or equivalent work experience required. Bachelor's degree in business administration preferred.
• Must be at least 21 years of age.
• Minimum of three (3) years of experience working in a fast-paced administrative setting. Three (3) years of experience in a hospitality setting preferred.
• Computer literate.
• Working knowledge of Microsoft Office Word and Excel.
• Excellent interpersonal and organizational skills.
• Ability to work in a fast-paced environment.
• Strong written and oral communication skills.
• Must be available Monday through Friday from 11:00 am to 7:00 pm.

The YMCA of Greater New York offers a variety of benefits to its staff members, including retirement benefits, medical, paid time off, free YMCA membership, and more! Benefit eligibility is determined by an individual's employment status (i.e., full-time or part-time), tenure, and/or the number of hours scheduled to work. If you would like to be a member of our dynamic team, please complete our online application and submit your rsum and a thoughtful cover letter that explains your interest in the role and our organization. If you are a current YMCA employee, please submit your application through the Internal Career Site in Cornerstone.