Reliability Program Manager, O&M

Job Description

Job Description

Description:

We are ERock!

ERock is a leader and innovator in distributed energy. ERock has responded to long-term trends in electricity by becoming the first smart-grid supplier to US energy consumers. The company installs, operates, and integrates its highly flexible, low-cost, and quick-response distributed generation to increase reliability and stability, reduce costs and decrease carbon footprint.

At ERock, our backup generators ensure that customers will never be without power, allowing their business to operate normally when there is an outage in the area. Our innovative approach provides customers with highly reliable, ultra-clean backup generation at a fraction of the cost of traditional backup solutions. We seek those who share our commitment to customer service, innovation, and ingenuity.

The Reliability Program Manager, O&M – Eastern Region is responsible for driving fleet reliability improvement initiatives across the Eastern Region. This role will lead project execution, coordinate field resources, manage schedules, collect and analyze reliability data, and ensure high-impact improvement projects are completed with clear ownership, cadence, and measurable results.

This position bridges project management, field execution, and operational reliability. The ideal candidate must be highly project-oriented, structured, and execution-focused, while also being capable of leading technicians, coordinating across departments, and removing barriers that impact fleet performance.

The role supports Eastern Region O&M by taking ownership of reliability-based projects that require dedicated focus beyond normal day-to-day maintenance execution. This includes driving corrective action programs, preventive maintenance improvement efforts, product reliability campaigns, and field process improvements that directly impact uptime, customer confidence, and fleet performance.

Key Responsibilities:

Project Execution and Ownership

• Own and manage Eastern Region reliability improvement projects from planning through completion.
• Build and maintain project schedules, trackers, action logs, risk registers, and status reporting.
• Drive execution cadence through recurring project meetings, clear action ownership, and follow-up discipline.
• Ensure project timelines, deliverables, dependencies, and risks are visible to O&M leadership.
• Coordinate with Area Managers, Field Service Coordination, NOC, Training, Safety, Engineering, Asset Management, and other internal stakeholders as needed.
• Provide routine updates on project progress, barriers, decisions needed, and expected completion dates.
• Ensure projects are closed with documented results, lessons learned, and sustainable handoff plans.

Fleet Reliability and Continuous Improvement

• Lead initiatives focused on improving fleet uptime, reducing repeat failures, and addressing known reliability trends.
• Analyze work order data, failure patterns, recurring alarms, customer-impacting events, and maintenance trends.
• Identify high-count electrical and mechanical failure points and coordinate corrective action plans.
• Support root cause analysis efforts and ensure corrective actions are translated into field-executable work.
• Develop and track measurable reliability improvement targets.
• Support the organization’s movement toward improved uptime, availability, and customer-facing reliability performance.

Field Team Leadership

• Lead assigned technicians and resources in support of reliability improvement projects.
• Coordinate field execution plans, site readiness, material needs, scheduling, and completion tracking.
• Ensure technicians have clear scopes of work, expectations, safety requirements, and escalation paths.
• Partner with Area Managers to avoid conflicts with daily O&M priorities and ensure efficient use of field labor.
• Reinforce standard work, safety expectations, documentation quality, and completion discipline.
• Provide direction to assigned team members while maintaining alignment with regional O&M leadership.

Data, Reporting, and Communication

• Develop project dashboards, scorecards, and status summaries for leadership review.
• Track project completion, schedule adherence, resource constraints, risk items, and reliability impact.
• Translate field issues and data trends into actionable improvement plans.
• Provide concise executive-level updates that clearly state progress, blockers, support needed, and next steps.
• Support customer communication efforts by providing reliable project status, improvement actions, and results tied to fleet performance.

Cross-Functional Coordination

• Work closely with Engineering and Sustaining Engineering on technical solutions and product reliability issues.
• Partner with Training to ensure new procedures, corrective actions, and lessons learned are captured and reinforced.
• Coordinate with Safety on electrical safety, site-specific requirements, and safe field execution.
• Partner with Field Service Coordination to ensure work orders, schedules, and dispatch plans are aligned.
• Work with the NOC to understand alarms, dispatch events, fleet trends, and site operating impacts.
• Support O&M leadership in prioritizing reliability work against operational risk and customer impact.

Basic Qualifications & Experience:

• Bachelor's degree from an accredited university and/or equivalent combination of education, training, and experience.
• 5+ years of experience in project management, operations, maintenance, field service, power generation, industrial service, manufacturing, or related technical environments.
• Demonstrated ability to manage multiple projects with competing priorities.
• Experience building schedules, tracking deliverables, managing action items, and reporting project status.
• Ability to lead field teams, coordinate resources, and drive execution without constant supervision.
• Strong understanding of operational reliability, maintenance execution, corrective action, or continuous improvement.
• Ability to read and interpret technical information, work orders, maintenance data and field reports.
• Strong communication skills with the ability to communicate clearly with technicians, managers, engineers, and senior leaders.
• Ability to work cross-functionally and influence teams without direct authority.
• Strong organizational discipline and follow-through.

Preferred Skills:

• PMP, Lean Six Sigma, Scrum, or other project/continuous improvement certification preferred.
• Experience leading reliability campaigns, fleet improvement programs, or technical corrective action initiatives.
• Familiarity with preventive maintenance programs, failure trend analysis, RCA, and standard work development.
• Electrical safety awareness, NFPA 70E exposure, or field safety program experience preferred.
• Experience in power generation, microgrids, utilities, electrical infrastructure, industrial maintenance, or energy operations.
• Experience with CMMS platforms, work order systems, PowerBI, FieldPoint, or similar operational reporting tools.

Key Competencies

• Project ownership and execution discipline
• Field leadership and team coordination
• Fleet reliability improvement
• Data-driven problem solving
• Cross-functional communication
• Schedule and action-item management
• Operational urgency
• Continuous improvement mindset
• Ability to translate strategy into field execution
• Accountability and follow-through

Success Measures

• Complete assigned reliability projects on schedule.
• Reduce recurring reliability issues.
• Improve visibility and cadence around reliability project execution.
• Demonstrate measurable progress against fleet uptime and availability goals.
• Improve completion of reliability-focused PMs and corrective action programs.
• Reduce burden on Area Managers and the core O&M team by owning dedicated improvement work.
• Provide clear, consistent, and accurate reporting to O&M leadership.
• Improve customer confidence through visible and structured reliability action plans.

Your Rewards!

• Medical, Dental, Vision, and Prescription Drug Insurance
• Company-Paid Life Insurance
• Flexible Spending Account (FSA)
• Wellness Programs and Incentives
• 401(k) Retirement Plan & Company Match
• Paid Time Off – Sick & Vacation Time
• Paid Holidays
• Hybrid Schedule

Do you have what it takes to join the ERock team? Send us your resume today.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ERock is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

At ERock, we embrace diversity, including all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education — to name a few. We understand and recognize that diverse backgrounds and perspectives strengthen our teams and our business. The foundation of our diversity efforts is closely tied to our core values specifically our value of “The Team” which includes “Mutual Respect, Openness, and Honesty.”