Logistics & Customer Service Coordinator

3.1 Phillip Lim is looking for a Logistics & Customer Service Coordinator to support daily logistics and warehouse operations, with a focus on Wholesale and Direct-to-Consumer (DTC) customer service, order management, and fulfillment. This role works cross-functionally with Sales, eCommerce, Warehouse, Accounting, and Operations to ensure orders are processed accurately, fulfilled on time, and customer needs are addressed promptly. What You'll Do: Wholesale & DTC Customer Service Process and maintain wholesale purchase orders, including order entry, changes, cancellations, backorders, returns, and shipping updates Support daily Shopify/DTC and marketplace order processing, fulfillment, returns, exchanges, and replacements Respond to customer and Sales inquiries regarding order and shipment status Support EDI customers and marketplace fulfillment requirements Assist Accounting with order-related inquiries, adjustments, and credits Warehouse & Logistics Coordinate order allocation, fulfillment priorities, and shipping requirements with the warehouse Monitor shipments and follow up on delivery exceptions or carrier issue Support receiving, inventory transfers, cycle counts, and physical inventory Assist with picking, packing, and shipping during peak periods as needed Help maintain accurate inventory and order records across systems Systems & Operations Support transactions across RLM/WMS, Shopify, JOOR, EDI, and related platforms Prepare basic operational reports and maintain supporting documentation Work cross-functionally with Sales, eCommerce, Warehouse, Accounting, Operations, and Production Assist with SOP documentation, process improvements, and special projects What You'll Have: Bachelor's or Associate degree preferred, or equivalent relevant experience 1 - 3 years of experience in logistics, customer service, order management, eCommerce, retail, or a related field; internships welcome Strong organizational skills and attention to detail Clear written and verbal communication skills with a customer-service mindset Comfortable working with spreadsheets, order management systems, and learning new technology Ability to prioritize multiple tasks and work effectively in a fast-paced environment Collaborative, proactive, and willing to jump in where needed Experience with Shopify, ERP/WMS systems, EDI, or JOOR is a plus, but not required #J-18808-Ljbffr 3.1 Phillip Lim