Senior Systems Operations Engineer

Genesis10 is currently seeking a Senior Systems Operations Engineer for a contract position with a Global Financial Institution located in Chandler, AZ or Des Moines, IA. This is a 12+ month contract opportunity.

In this role, you will join a Mainframe Production Support team supporting critical applications in a highly specialized environment. This position requires strong hands-on mainframe application support experience and the ability to work in a follow-the-sun model alongside an offshore team, providing Level 2/3 production support.

Responsibilities:

• Provide Level 2/3 production support for critical applications
• Monitor production systems to ensure system stability and uptime
• Analyze and troubleshoot failed mainframe jobs (JCL)
• Perform root cause analysis and support ad hoc job executions
• Partner with Production Control to restart and recover failed jobs
• Respond to business user requests and application team needs
• Maintain and update incident tracking in ServiceNow, JIRA, and Confluence
• Monitor and respond to application group mailboxes
• Document incidents, resolutions, and create JIRA stories for follow-up

Requirements:

• 5+ years of Systems Engineering or Technology Architecture experience
• Strong experience in Mainframe Production Support (application support)
• Experience with JCL, COBOL, CICS, DB2, CA7, IDCAMS, and Mainview
• Proficiency with file tools such as File Manager, File Analyzer, and EZTRIEV
• Experience with ticketing and documentation tools (ServiceNow, JIRA, Confluence or similar)
• Ability to work in a high-volume, production-critical environment

Desired skills:

• Experience with Dynatrace Application Performance Monitoring
• Experience with MQ

Pay range: $51.72 - $59.72 per hour

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.