Technical Trainer

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada. With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company. Procom’s areas of staffing expertise include: Application Development Project Management Quality Assurance Business/Systems Analysis Datawarehouse & Business Intelligence Infrastructure & Network Services Risk Management & Compliance Business Continuity & Disaster Recovery Security & Privacy Specialties Contract Staffing (Staff Augmentation) Permanent Placement (Staff Augmentation) ICAP (Contractor Payroll) Flextrack (Vendor Management System) Job Description Technical Trainer On behalf of our client, Procom Services is searching for a Technical Trainer for a contract opportunity in Richardson, TX. Technical Trainer Job Details Our client is migrating from and older CA tool to ServiceNow; the project is in the early stages and the Trainer will be required to work with the existing user guides, reformat them to fit specific needs and render them suitable for general consumption for the user base. The Trainer will work with several internal resources to understand this process and create the appropriate documentation and training presentations. The Trainer will then structure, coordinate and deliver the training sessions, both in classroom and online settings, to a global user community of 3000 users (there may be some evening work as a result of the global scope - but any OT hours will need the prior approval of the manager; general hours will be 8am - 5pm). The user base will be both a technical and non-technical audience at various levels of seniority; this is company-mandated training, so the user base is expecting it. Technical Trainer Mandatory Skills 5+ years in a Technical Training role is required. While the Trainer does not have to be versed specifically in CA's ServiceNow (a bonus if they have trained on this before), a general understanding of the ITSM toolset is highly preferred. A background in software/application training and education is desired. Technical Trainer Start Date ASAP Technical Trainer Assignment Duration 3-4 months with potential extensions Additional Information All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only. #J-18808-Ljbffr