Ground Systems Instructor

Job Description

Job Description

About Zipline

Zipline is the world's largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world's largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products. 

Our customers include the world's largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we've built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people's lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.

Zipline builds, manufactures, and operates an instant logistics system that expands access to essential goods. Zipline Ground Systems Teams build the equipment that lands, charges, and conditions autonomous aircraft at shipper sites. This work enables safe, reliable delivery in demanding environments and supports Zipline's path to 100 million global annual deliveries.

The Ground System Instructor prepares the technicians to build and maintain the charging infrastructure and community delivery drop boxes, helping keep these systems safe, functional, and compliant. You will own training content, delivery, scheduling coordination, and training records for ground systems teams across the U.S. and globally for Zipline's Platform 2 autonomous delivery system. Your work is the key avenue to enable technicians to reach qualification readiness, operate safely, and maintain audit-ready records while giving engineering, maintenance, and operations clear feedback from the field.

• Develop technical training, SOPs, train-the-trainer materials, and maintenance bulletins with engineering, maintenance, and operations stakeholders.
• Deliver virtual, live in-person, and one-on-one on-the-job training for technicians working on ground-system infrastructure, Docks, and Dropboxes.
• Coordinate course schedules and training communications so learners and leaders understand training plans, requirements, and completion status.
• Maintain accurate training actions and records in Zipline's Training Academy systems, producing documentation for learners, customer stakeholders, and audits.
• Develop selected technicians as on-the-job-training instructors and support their required notices, forms, and instruction.
• Evaluate qualification readiness of trainees, record performance, and measure field performance of ground systems teams to sharpen the training outcomes.
• Improve courses and procedures through learner feedback, field observations, internal tickets, and collaboration with OEM engineering and technical writers. Incorporate field-driven changes into training curriculums and into engineering designs.
• Own training quality by ensuring technicians are prepared for safe ground-system work, qualification requirements are met, and records remain complete and audit-ready.

• At least one year of instructional experience in maintenance, industrial or light commercial equipment, HVAC, refrigeration, renewable energy, or a related technical field.
• Experience creating technical training content, standard operational procedures, train-the-trainer materials, or documentation that enables consistent instruction.
• Working knowledge of light commercial construction, power and networking systems, low-voltage and sub-480VAC wiring, heavy-equipment logistics, and safe hand and power-tool use.
• Strong attention to detail in data entry, training records, and instructional deliverables, with the ability to communicate clearly to technical and non-technical audiences.
• Sound safety judgment and the ability to adapt instruction for different learners while explaining both the procedure and its purpose.
• Ability to travel domestically 30–50% to deliver training; flexibility in start and stop times is required for virtual sessions across time zones.
• Preferred: trade-school instruction experience, union or on-the-job-training instructor certification, or familiarity with learning management systems.

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Zipline 's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.