Senior Customer Success Manager (Hyrbid Work Schedule)

Senior Customer Success Manager Location: Houston, TX or Dallas, TX Model of Work: Hybrid Are you excited by challenges? Do you enjoy working in a fast-paced, international and dynamic environment? Then now is the time to join Quorum Software, a rapidly growing company and industry leader in oil & gas transformation. The Senior Customer Success Manager owns a strategic portfolio of enterprise customers across North America. The role is accountable for customer outcomes, revenue retention, and executive relationships. You partner with senior customer leaders to define success plans, lead complex renewals, manage high-risk escalations, and drive multi-year growth across a $10–15M annual recurring revenue portfolio. You serve as the executive sponsor for each assigned account, owning customer health reporting and end-to-end lifecycle execution across Quorum’s largest and longest-standing customers. Responsibilities Customer Success & Value Realization: Drive measurable customer outcomes through adoption, optimization, and value realization Identify opportunities for process improvement, training, and solution alignment Customer Engagement: Lead monthly and quarterly executive touchpoints Own escalations and renewal execution Voice of the Customer: Act as the primary internal advocate for customer needs Partner cross-functionally to resolve complex issues Growth & Expansion: Partner with Sales on renewals, upsells, and cross-sell motions Support long-term account and revenue strategy Operations & Risk Mitigation: Own account health monitoring, risk assessment, and forecasting Maintain CRM accuracy, backlog visibility, and renewal hygiene Requirements Bachelor’s degree from an accredited university Travel 20–30% required, varies per portfolio Proven ability to operate at executive level with stakeholders Strong negotiation, presentation, and written communication skills Ability to prioritize complex, high-revenue accounts Analytical mindset tied to health, risk, and revenue metrics Demonstrated success managing escalations Preferred Skills 8+ years in Customer Success, Account Management, or related roles Enterprise SaaS experience with large, multi-product customers Oil and Gas industry experience with familiarity to one or more of the following: Planning, execution, production, reserves and hydrocarbon accounting Experience managing or mentoring senior CSMs Additional Details Background Check: The successful candidate will need to successfully complete the following clearances: Criminal History Check, Education Verification, Employment Verification, Driver’s License Verification and passport/ID validation. Visa Sponsorship: Employment eligibility to work with Quorum Software in the United States is required as the company will not pursue visa sponsorship for this position. The successful candidate will be required to ensure they… Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, ancestry, veteran status, disability, genetic information, or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a member of the Human Resources Department. Our company uses E-Verify to confirm the employment and eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit Quorum Diversity Statement: At Quorum, we are committed to fostering, cultivating, and preserving a culture of belonging. We want to be the place where a diverse pool of talented people join us, stay with us and do their best work. With a diverse team of employees, we grow and learn better together. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements. We are fully focused on equity and equality and believe deeply in diversity of race, gender, sexual orientation, age, religion, ethnicity, national origin, ability, neurodiversity and all the other characteristics that make us unique. #J-18808-Ljbffr