Senior Customer Success Manager - BTP (South Region)

Senior Customer Success Manager - BTP (South Region) We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. What you’ll build You will own and grow the end-to-end customer relationship for SAP Business Technology Platform, turning contracts into long-term, measurable platform value. Through hands-on technical guidance, strategic architecture and governance coaching, targeted adoption plans, and cross-functional orchestration, you’ll increase consumption, improve retention, and scale repeatable playbooks across accounts and regions. End-to-end customer lifecycle ownership from onboarding to renewal, focused on lifetime value and retention. Tailored adoption and consumption plans that drive measurable platform usage and revenue growth. Solution and architecture workshops, governance frameworks, and re-platforming plans that align BTP to business outcomes. Hands-on technical advisement across App Dev, Integration, Process Automation, and AI to remove blockers and accelerate delivery. Cross-functional orchestration processes with sales, product, support, partners, and revenue teams to streamline execution and escalation. Consumption forecasting and renewal management processes to protect and grow cloud revenue. Scalable playbooks, best-practice templates, and regional/global workstreams that raise customer experience quality and operational efficiency. Reporting and success metrics that demonstrate business impact and inform continuous improvements. What you bring 7+ years in the IT industry with experience across software engineering, product/project management, consulting, customer success, or related roles. Hands‑on experience with SAP Business Technology Platform across multiple practice areas (App Dev, Process Automation, Integration, AI); hands‑on with SAP Integration, Build, and SAP Business AI preferred. Working knowledge of the SAP Cloud portfolio (Cloud ERP and Business Suite) and familiarity with both SAP and non‑SAP PaaS solutions. Functional domain awareness (Finance, Supply Chain, HR) to translate BTP strategy into business outcomes. Solid understanding of cloud commercial topics: cloud bookings, cloud contracts, consumption analysis, forecasting, and renewal management. Strong communication (oral & written), presentation, program management, organizational, and relationship‑building skills. Ability to adapt to different business environments and guide customers from technical hands‑on details to architecture strategy and long‑term governance. Willingness to travel (up to 30%) and value for in‑person collaboration. Where you belong Join the BTP Customer Success Management team where customer success is the core mission. You’ll work with strategic, cutting‑edge SAP BTP customers and a broad internal and partner ecosystem to drive measurable adoption, retention, and business outcomes. The team culture is collaborative and supportive — a “pay it forward” mentality that values sharing best practices, coaching peers, and entrepreneurial problem-solving. You’ll have opportunities to lead regional and global initiatives, grow professionally, and influence how we scale customer success across accounts and regions. Key elements of your fit Collaborative, team-first culture that emphasizes mentorship, knowledge sharing, and coaching. High-impact, customer-facing role working with strategic BTP customers and innovative use cases. Strong cross‑functional partnership with Sales, Product, Support, Partners, Revenue Ops, and more. Room to lead regional/global workstreams and contribute to scalable playbooks and best practices. Clear focus on measurable outcomes: adoption, consumption, forecasting, and renewal. Opportunity for professional growth, visibility, and influence across the organization. A role that values in-person engagement (travel up to ~30%) to build trusted relationships. Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: View email address on click.appcast.io. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Compensation Range Transparency : SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted annual combined range for this position is 121,000-261,800 USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc., as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits. Please note that any violation of these guidelines may result in disqualification from the hiring process. Requisition ID: 452806 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid Nearest Major Market: Houston Job Segment: Cloud, Regional Manager, ERP, SAP, Technology, Management, Customer Service #J-18808-Ljbffr