Plumbing Service Manager

Job Description

Job Description

Description

A well established residential home services company in the greater Los Angeles area is looking for an experienced Plumbing Service Manager to lead their plumbing department. This is a hands on leadership role responsible for running a team of service plumbers, keeping the board full, and holding the department to a high standard of workmanship and customer care. The position is available immediately and includes a department performance bonus on top of base salary. If you have come up through the trade and are ready to run a plumbing department, this one is worth a look.

Key Responsibilities

• Lead, schedule, and manage a team of residential service and drain plumbers
• Run daily dispatch and call flow so the board stays full and trucks stay productive
• Ride along, coach in the field, and hold plumbers to diagnostic and customer communication standards
• Own department performance including revenue, average ticket, conversion, and membership goals
• Handle escalated customer issues and protect the company reputation on every call
• Partner with HVAC, sales, and the call center on cross department handoffs and whole home opportunities
• Manage permits, inspections, and code compliance on work that requires them
• Track department KPIs, run daily huddles, and report performance to leadership

Skills, Knowledge & Expertise

• 3 to 5 years minimum of residential plumbing experience, including hands on service, repair, and drain work
• Prior leadership experience as a service manager, dispatch manager, lead plumber, or field supervisor
• Strong knowledge of residential plumbing systems, water heaters, drains, and safe work practices
• Comfortable coaching plumbers on customer communication and options based selling
• Excellent communication and organizational skills with a customer first mindset
• Valid driver's license with a clean driving record
• Must pass a pre-employment background check and drug screen

Benefits

• Industry-leading pay rates
• Health, dental, vision, and life insurance
• 401(k) with company match
• Paid time off
• Weekly training
• Paid training opportunities
• Growth and development training
• Birthday pay
• Company-supplied uniforms
• Company-wide events like picnics and outings
• And more!