Online Community Manager

Online Community Manager

San Francisco, Palo Alto, Los Angeles, Remote

About HeyGen

At HeyGen, our mission is to make visual storytelling accessible to all. Over the last decade, visual content has become the preferred method of information creation, consumption, and retention. But the ability to create such content, in particular videos, continues to be costly and challenging to scale. Our ambition is to build technology that equips more people with the power to reach, captivate, and inspire audiences.

About the Role

We're looking for a Community Manager to help build and grow HeyGen's online communities across forums, Discord, Reddit, and beyond. You'll play a key role in shaping how people connect with HeyGen and with each other. This means creating experiences that bring people in, give them a reason to stay, and make it easy for them to participate. You're someone who enjoys both sides of the work. You come up with ideas that spark engagement, and you follow through to make sure they actually happen.

What You'll Do

Build a Thriving Community

• Grow and manage HeyGen's Discord with a focus on daily engagement and positive interactions
• Show up on Reddit in a way that feels natural, helpful, and relevant
• Build relationships with creators, contributors, and early advocates
• Help members feel seen, heard, and excited to participate

Create Engaging Programs

• Launch campaigns like challenges, prompts, and showcases that encourage participation
• Develop recurring moments such as weekly threads, events, or creator spotlights
• Turn product updates into opportunities for the community to explore and share
• Create simple, effective formats that make it easy for people to join in

Keep Things Running Smoothly

• Manage day-to-day community activity across platforms
• Plan and maintain a clear content and engagement rhythm
• Support a safe, inclusive, and constructive environment

Amplify Your Community

• Highlight great work from users and share their stories
• Encourage members to create and share content
• Help identify and grow community advocates

Close the Feedback Loop

• Listen closely to what the community is saying
• Spot trends, insights, and opportunities
• Share learnings with product and marketing teams
• Continuously improve how we engage

What We're Looking For

• 3+ year experience managing Discord and/or Reddit communities
• A strong sense of what makes people engage and participate
• Strong track record of end-to-end community projects
• Comfortable being active in online communities and internet culture
• Clear, thoughtful communication skills
• Able to balance creativity with execution
• Proactive and self-directed

Nice to Have

• Experience with AI, creator tools, or video platforms
• Familiarity with HeyGen or similar products
• Basic design skills (Canva, Figma, etc.)
• Experience running community campaigns or events
• Experience with Developer communities

What Success Looks Like

• A Discord community that feels active, welcoming, and engaging
• A Reddit presence that adds value and builds trust
• Online spaces where both new creators and power users can find value
• Campaigns that people want to participate in and share
• Online communities that drive business outcomes for a variety of internal teams and stakeholders
• Pathways for members to become leaders

Location

Opportunity to work in-office, hybrid or remote while employed as a contractor.

Compensation:

We are looking to pay a competitive monthly rate on a long-term contract. Expected range is $4,000 to $5,700/month

Join us at HeyGen and help build the future of how people connect, create, and communicate through video.