Customer Care Coordinator

Customer Care Coordinator

University Housing and Dining Services (UHDS) is seeking a customer-focused professional to join our Customer Care team. In this role, you will provide exceptional service and support to prospective, admitted, and current students, their families, campus partners, and the broader UVM community. As one of two professional staff members overseeing the department's central customer service desk, you will supervise student employees, respond to complex inquiries, and support key housing operations and administrative processes. This position plays a vital role in helping constituents navigate the residential experience while fostering a welcoming, student-centered environment that promotes academic success, community engagement, and personal growth.

At the University of Vermont, you'll be part of a vibrant campus community committed to student success, innovation, and inclusion. UVM offers a comprehensive benefits package that includes competitive health and dental insurance, generous paid time off, retirement savings programs, tuition remission opportunities, professional development resources, wellness programs, and work-life balance support. Join a team dedicated to creating exceptional residential experiences while building a rewarding career at one of the nation's leading public research universities.

Minimum Qualifications (or equivalent combination of education and experience) - Associate's degree with one to three years of customer service experience engaging with customers in person, over the phone, and via written communications. Demonstrated a commitment to inclusive excellence and fostering a collaborative multicultural environment for customers across diverse backgrounds. Ability to work in a fast-paced work environment and prioritize competing demands required.

Desirable Qualifications - One to three years of experience with Salesforce or another CRM system. Passion for elevating the University of Vermont brand and experience for internal and external stakeholders.

Anticipated Pay Range - $22.50-$24.50 per hour.

Other Information

Special Conditions - A probationary period may be required, occasional evening and/or weekends required (if non-exempt position, may result in overtime), background check required for this position.

FLSA - Non-Exempt

Union Position - Yes, UVMSU

Posting Details

Position will be posted for a minimum of one week, after which it is subject to removal without notice.

Job Location - Burlington, Vermont, United States

Job Open Date - 07/31/2026

Job Close Date (Jobs close at 11:59 PM EST.)

Open Until Filled - No

Our Common Ground Statement

The University of Vermont is a welcoming, educationally purposeful community committed to creating an inclusive environment that embraces intellectual diversity and global perspectives. We seek to prepare students to be accountable leaders who will bring to their work a grasp of complexity, effective problem-solving and communication skills, and an enduring commitment to learning and ethical conduct. Members of the University of Vermont community embrace and advance the values of Our Common Ground: Respect, Integrity, Innovation, Openness, Justice, and Responsibility. Staff play a critical role in this effort and the successful candidate will demonstrate a strong commitment to UVM's mission and advancing Our Common Ground values through the execution of their job duties.

Position Information

Position Title - Univ Ops Administration OC2 N

Posting Number - S6245PO

Department - University Housing & Dining Se/30452

Position Number - 002321

Percent of Full-Time - 1.0

Standard Hours at 1.0 FTE - 37.5

Term (months per year) - 12