Customer Service Representative

Job Description

Title: Customer Service Representative

Location: St. Louis, MO

Summary:
Carboline is looking for a Customer Service Representative to be the driving force behind a seamless customer experience! In this role, you'll take ownership of the full order lifecycle-from order entry through production coordination, shipment, and billing-ensuring accuracy, efficiency, and exceptional service every step of the way.

Minimum Requirements:

• High School diploma or equivalent
• Minimum of 1 year of customer service experience

Physical Requirements:

• This role is primarily desk-based and involves extended computer use (up to 8 hours per day).
• No significant physical exertion, lifting, or unusual environmental conditions are required.

Essential Functions:

• Accurately enter and manage customer orders from multiple channels, ensuring correct pricing, product details, and shipping terms.
• Coordinate production, scheduling, and shipments; partner with expediting teams to prioritize and meet delivery timelines.
• Monitor order progress and proactively communicate updates or changes to customers and sales teams.
• Collaborate with production and internal teams to resolve issues and meet customer expectations.
• Support inventory planning by recommending stock adjustments based on sales direction.
• Ensure compliance with company policies related to pricing, credits, freight, commissions, and quality standards.
• Process returns (RGAs) and credit memos efficiently and accurately.
• Maintain strong product and systems knowledge.
• Champion safety, quality, and continuous improvement initiatives.

Who We Are:


Carboline is a St. Louis-based coatings manufacturer with a global reach. The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world. Carboline has been ranked a top workplace, so culture and maintaining a safe and clean work environment is something we take very seriously.

Carboline is part of RPM International Inc., a $7.6 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. From homes and workplaces to infrastructure and precious landmarks, RPM's market-leading brands are trusted by consumers and professionals alike to help build a better world. If you want to be part of a growing global organization with opportunity for growth, we would like to meet you.


What We Offer:


We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions. Our career opportunities offer unlimited earnings potential, and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan. Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.


"In order to be the best, we must hire the best."