Account Manager

About Zip Security

Cybersecurity for growing businesses is broken - even enterprises spend heavily across hundreds of disconnected tools for marginal real-world benefit. For startups and mid-sized firms, this gap often means forgoing security entirely, or cobbling together a solution that leaves them vulnerable in other ways. At Zip Security, we build solutions that make enterprise cybersecurity effective and doable for growing businesses of all kinds, whether or not they have a security team in house.

Our product is a complete security program that automates device management, endpoint security, identity and access management, compliance, and managed IT and security operations to keep teams of all kinds protected. We help our customers pick their right security frameworks, correctly deploy the tools, policies, and controls they need, and keep everything enforced over time, so their business is protected and compliant, 24/7.

Zip is at the cutting edge of what's possible in cybersecurity, and dedicated to delivering value for our customers. It's a big part of why we're backed by Ballistic Ventures. Major platforms are opening APIs that enable automated management at scale, new government initiatives are surfacing global threat data, and we're positioned to be the first to properly integrate all of it. We're looking for driven, talented people to help us get there. If this resonates with you, we invite you to consider building alongside our team.

About The Role

As an Account Manager at Zip Security , you will own a portfolio of customer accounts after the deal closes. You will be responsible for leading onboarding, managing the ongoing customer relationship, ensuring customers successfully realize value from Zip, and owning renewals and retention over time.

This role is highly execution-oriented and relationship-driven, with clear commercial accountability. Success depends on strong operational discipline, process creation and tracking, and the ability to build trust with customers while coordinating across internal teams.

What You Will Build at Zip Security
Account Operations & Lifecycle Management

• Own a portfolio of customer accounts from post-sale handoff through renewal and expansion
• Serve as the primary point of contact for customers, managing day-to-day communication and long-term account strategy
• Own customer renewals end-to-end, including renewal planning, risk identification, forecasting, and execution
• Track account health, milestones, and risks, taking proactive action to retain and grow accounts
• Build and maintain strong, consultative relationships with customer stakeholders to help improve their security posture using Zip
• Collaborate closely with Sales on expansion opportunities when appropriate

Customer Onboarding & Technical Implementation

• Lead customer onboarding from sales handoff through successful deployment
• Coordinate and execute onboarding activities, including initial technical setup, configuration, and implementation with customer teams
• Define onboarding milestones, timelines, and success criteria
• Manage high-touch or complex onboarding scenarios and escalate internally as needed
• Create and maintain onboarding documentation, runbooks, and customer-facing status reporting

Process & Systems Ownership

• Establish and maintain internal systems for tracking onboarding progress, account health, and renewals
• Identify operational gaps, inefficiencies, or recurring issues and propose improvements
• Maintain clear documentation and repeatable processes to support scale
• Provide structured customer and operational feedback to Product, Engineering, and internal stakeholders

What We're Looking For

• 2-6 years of experience in Account Management , Customer Success, Customer Operations, or similar post-sales roles
• Demonstrated ownership of customer accounts, including onboarding and ongoing account management
• Experience owning or supporting customer renewals and retention in a B2B environment
• Ability to manage multiple accounts, timelines, and workflows simultaneously
• Comfortable working with technical stakeholders such as IT, security, or system administrators
• Strong operational discipline, organization, and attention to detail
• Clear, professional communicator who builds trust with customers and internal teams
• Location: New York, NY or Washington, D.C.

We believe great teams are built by curious people who care deeply about learning, collaboration, and ownership. At Zip Security, you'll have the autonomy to contribute ideas, shape decisions, and help build both our product and our culture. If you're excited about the role, we encourage you to apply - even if your experience doesn't perfectly align with every qualification.

What We Offer

• Competitive compensation, equity, and comprehensive health benefits starting on day one
• 401(k) plan to help you invest in your future
• Flexible hybrid work environment (2-3 days in office! You decide what is best for you!)
• Monthly wellness benefits to help you stay active, healthy, and balanced in whatever way works best for you
• Comprehensive family-building, fertility, and hormonal health benefits to support you through every stage of life
• High ownership, autonomy, and the opportunity to shape a rapidly growing company
• Fully stocked office with endless snacks, coffee, and tea, plus Zip swag and team outings

Standard Interview Process

• Initial Screen with Talent Partner
• Hiring Manager Screen
• Technical or Team Interview
• Executive Interview
• Offer