Collections Specialist

Job Description

Job Description

We are looking for a Collections Specialist to support a mortgage company in Pomona, California through a Long-term Contract assignment. This role will focus primarily on commercial accounts while also assisting with consumer collections, helping maintain timely payments and strong customer relationships. The ideal candidate brings sound judgment, persistence, and a detail-oriented approach to resolving outstanding balances in a fast-paced environment.

Responsibilities:
• Manage collection activity for a portfolio of primarily commercial accounts, with additional support for consumer accounts when needed.
• Follow up on past-due balances with an emphasis on newer delinquency ranges, especially accounts approximately 60 to 90 days overdue.
• Communicate with customers by phone and email to secure payment commitments, resolve account issues, and document collection efforts accurately.
• Partner with sales and service teams during customer discussions when account concerns require cross-functional support.
• Review account status, payment trends, and aging details to determine appropriate next steps and escalation needs.
• Use Sage 100, Application Extender, and Excel to track receivables, update account records, and monitor collection activity.
• Support recovery efforts by identifying payment barriers and recommending practical solutions that improve repayment outcomes.• Experience handling business-to-business and/or consumer collections, with the ability to manage delinquent accounts professionally.
• Understanding of core collection practices, credit follow-up, and debt recovery procedures.
• Basic working knowledge of Excel; experience with pivot tables and VLOOKUP is helpful.
• Familiarity with Sage 100, Application Extender, or similar accounts receivable and collection systems is preferred.
• Strong communication skills and the confidence to speak with customers and internal teams about overdue balances.
• Positive attitude, dependable work ethic, and a clear interest in building success within collections.
• Accounts receivable experience with some collections exposure will also be considered.