Front Desk Agent

Job Description

Job Description

Front Desk Agent (Full service hotel industry experience)

The Arlin, Arlington  

At the corner of Lamar Boulevard and Six Flags Drive, The Arlin, Arlington, a Tribute Portfolio Hotel offers newly renovated, upscale suites in the heart of the Arlington Entertainment District. 

We believe successful corporations are built around people who function as a loyal team. Our employees share in the common vision of our company’s Mission. They participate in the planning and implementation of the company’s action plan. Open and honest two-way communication, delegation and empowerment coupled with high but realistic performance standards generate maximum productivity.  If you possess those attributes to add to our growing success, we invite you to join our team.

Job Summary

Join our dynamic hospitality team as a Front Office Agent, where your energy and enthusiasm will create memorable experiences for our guests from the moment they arrive. In this vital role, you will be the welcoming face of our hotel, delivering exceptional guest services and ensuring smooth front desk operations. Your proactive approach and attention to detail will set the tone for a positive stay, making every guest feel valued and cared for. Providing exceptional customer service to all guests, welcoming new arrivals and checking out departures. Strives to continually improve guest and employee satisfaction. Working to build a positive front office that encourages guests to return.

Activities & Responsibilities

• Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
• Secure payment; activate/reissue room keys.
• Ensure rates match market codes, document exceptions.
• Verify/adjust billing for guests.
• Communicate with appropriate staff when guests are waiting for an available room.
• Advise guest of messages.
• Clear departures in computer system.
• Coordinate with Housekeeping to track room status and guest concerns.
• File guest paperwork or documentation.
• Run and check daily reports, contingency lists, and credit card authorization reports.
• Supply guests with directions and information.
• Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction.
• Arrange transportation for guests/visitors when directed by management.
• Count and secure bank at beginning and end of shift.
• Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change.
• Notify Loss Prevention/Security of any reports of theft.
• Sale from marketplace, including alcohol.
• Perform any other duties as requested or assigned by management.

Tribute Portfolio is a family of independent hotels drawn together by a sense of character and passion for captivating design, vibrant social scenes, and experiences that feel like the real deal. Tribute Portfolio hotels are emboldened to stay true to their own character — they each tell their own design story, connect with their surrounding communities and proudly show off their individual brand identity. In joining Tribute Portfolio, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.