Loan Sales Specialist

Bilingual - Spanish In the Role Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations Engage with customers and other departments through multiple technological channels, including phone, email, chat and in-house systems Exhibit passion for achievement, bringing an internal drive to succeed and a goal‑oriented attitude Clearly educate and inform customers on optional insurance products, ensuring a thorough understanding of the loans, terms and options Requirements High School Diploma or GED Preferred Sales, Collections or Customer Service experience Bilingual - Spanish Location: On site Schedule: Monday‑Friday during standard business hours, with some extended hours during the week as needed which may include Saturday. Target base salary range is $19.00‑$22.00, based on skills and work experience. Additional compensation is available through a competitive program based on individual and company performance. Benefits Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurance Up to 4% matching 401(k) Employee Stock Purchase Plan (10% share discount) Tuition reimbursement Paid time off (15 days’ vacation per year, prorated based on start date) Paid sick leave as determined by state or local ordinance (prorated based on start date) 11 paid holidays (4 floating holidays, prorated based on start date) Paid volunteer time (3 days per year, prorated based on start date) #J-18808-Ljbffr