Licensed Insurance Account Manager

Job Description

Job Description

Join the Gilmartin Insurance Family!

Gilmartin Insurance has been serving families and businesses across Northeast PA for over 30 years.

We're looking for a licensed Account Manager to join our team and continue our tradition of exceptional insurance service. In this hybrid role, you will be the main point of contact for clients across both personal and commercial lines.

This position suits those who thrive in a supportive, positive, and professional environment. Our staff is equipped with the training and resources necessary to provide the most perfect service we can to uphold the reputation of trust and dependency that we've built in our community.

If you're looking to join a group of fun, hard-working, and caring people, then we'd love to hear from you!

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Work from Home

Health Insurance

Dental Insurance

Vision Insurance

Mon-Fri Schedule

Career Growth Opportunities

Appreciation Lunches

Weekly Team Meetings

Team Building / Social Events

Annual Bonus Opportunities

Paid Holidays

Pay Raise Opportunities

Work/Life Balance

Business Casual Attire

Fun Work Environment

Hands on Training

As an Account Manager, you'll be the primary point of contact for our clients, managing relationships and delivering professional insurance advice with warmth and clarity. You'll handle day-to-day service needs such as policy changes, certificates, billing, renewals, and claims while ensuring clients feel supported and understood. Working closely with producers and your teammates, you'll collaborate to deliver quick responses, simple solutions, and an exceptional client experience that reflects our agency's reputation for professionalism and care.

Licensing: Active Pennsylvania Property & Casualty License is required.

Experience: Previous experience in an insurance customer service role or related field is advantageous.

Attitude: A positive and professional outlook. A genuine desire to provide exceptional service to our customers.

Communication Skills: Strong verbal and written communication skills with the ability to convey information clearly and effectively with a positive touch.

Problem-Solving Skills: Ability to think critically and provide effective solutions to customer questions and problems.

Technical Skills: Familiarity with office technology and relevant software tools.