Account Manager

Job Description

Job Description

City Wide Facility Solutions is seeking a dedicated and results-driven Account Manager to join our team. As an Account Manager, you will play a pivotal role in building and maintaining strong relationships with our clients, ensuring their facility maintenance needs are met with exceptional service and professionalism. This position offers competitive compensation, a supportive team environment, and ample opportunities for career growth.

Responsibilities:

• Develop and maintain long-term relationships with clients, understanding their specific facility maintenance requirements.
• Coordinate and oversee the delivery of services, ensuring all operations meet city-wide quality and compliance standards.
• Identify new business opportunities and promote expanded services to existing clients.
• Respond promptly to client inquiries and resolve any service issues effectively.
• Manage contractor relationships, including hiring, negotiation, and performance evaluation.
• Utilize CRM tools to track client interactions, service schedules, and performance metrics.

Why Join City Wide Facility Solutions?

• Industry leader with a strong reputation for quality and customer service.
• Supportive and collaborative work environment fostering professional growth.
• Competitive salary with potential for commissions and comprehensive benefits package.
• Culture focused on core values: relentless customer service, growth mindset, and hustle.

Requirements

• Minimum 3-5 years of experience in account management, sales, or related roles in facility management or building maintenance sectors.
• Excellent communication and interpersonal skills with a customer-centric approach.
• Strong organizational skills with attention to detail and the ability to multitask effectively.
• Proficiency with CRM software and Microsoft Office Suite.
• Ability to lead teams and manage contractor relationships.
• Reliable transportation and willingness to travel to client sites as needed.
• High school diploma required; bachelor’s degree preferred.

Benefits

Competitive compensation plan including:

• Base salary + Monthly Commissions plan
• Anticipated first-year total comp of $70k; top performers exceed $90k
• PTO
• Gas & Phone allowance