Office Manager

Job Title:
Office Manager

Opening:
Senior Helpers of New Haven Coast is hiring for an organized, dependable, and professional Office Manager to support our office. This role is ideal for someone who enjoys keeping details on track, communicating clearly, and helping a care-focused team serve seniors, families, and caregivers with reliability and respect.

About Senior Helpers of New Haven Coast:
Senior Helpers of New Haven Coast is an independently owned and operated franchisee of SH Franchising, LLC dba Senior Helpers®. Senior Helpers is a nationally recognized provider of in-home, non-medical care to seniors. Our mission is to provide compassionate care and improve the quality of life for our clients, their families, and our employees.

Role Overview:
The Office Manager helps keep the office organized, responsive, and compliant by supporting client communication, caregiver administration, scheduling coordination, documentation, payroll-support workflows, and daily office operations.

This position works closely with ownership and the care team to help ensure client needs are communicated promptly, caregiver records are accurate, schedules are supported, and office processes are handled professionally.

Key Responsibilities:

• Answer and route phone calls, emails, and office inquiries professionally
• Maintain accurate client and caregiver records
• Support caregiver on-boarding, document collection, and compliance tracking
• Assist with scheduling updates, call-outs, availability changes, and open shift follow-up
• Review timekeeping and payroll-support items for accuracy before submission
• Maintain office organization, supplies, scanning, filing, mail, and vendor coordination
• Escalate client, caregiver, scheduling, and compliance concerns promptly to ownership
• Support clear communication between clients, families, caregivers, and the office team
• Help maintain a respectful, organized, and service-focused office environment

Qualifications:

• Previous office administration, office management, scheduling, or operations support experience
• Strong organization, follow-through, and attention to detail
• Professional phone, email, and in-person communication skills
• Ability to manage multiple priorities in a busy service-based office
• Comfortable in handling confidential client, caregiver, and employee information
• Basic computer skills, including email, spreadsheets, document management, and office systems
• Dependable, responsive, and able to handle time-sensitive tasks
• Good judgment and willingness to escalate concerns when needed
• Ability to successfully complete a required background check and motor vehicle record check

Preferred Experience:

• Home care, senior care, healthcare, staffing, or service-based office experience
• Experience with caregiver on-boarding, compliance tracking, scheduling, payroll review, or client communication
• Familiarity with home care software, applicant tracking systems, and/or scheduling platforms

Schedule and Work Location:
This is a full-time, hourly, non-exempt, in-person position based at our office located in East Haven, CT.

The schedule is Monday-Friday, 9:00 AM-5:00 PM. The office is closed on weekends and company-recognized holidays.

Compensation:
$26-$30 per hour, based on experience.

Benefits / Perks:

• Competitive hourly pay: $26-$30/hour, based on experience
• Full-time, hourly, non-exempt position
• Predictable Monday-Friday office schedule, 9:00 AM-5:00 PM
• Office closed on weekends and company-recognized holidays
• Connecticut Paid Sick Leave, up to 40 hours per benefit year, maintained separately from regular PTO/vacation
• Regular PTO/vacation-personal time begins after the first 90 calendar days of employment, subject to scheduling approval
• Paid training on Senior Helpers systems and office workflows
• Annual performance review
• Wage adjustments may be considered based on performance, role growth, reliability, business needs, and overall company performance
• Opportunity for growth as the agency expands
• Access to voluntary benefits for eligible employees, which may include medical, dental, vision, life, disability, accident, hospital indemnity, critical illness, employee assistance, and other voluntary benefit options

Why This Role Matters:
The Office Manager plays an important role in the quality and consistency of our care. By keeping communication clear, records accurate, schedules supported, and office workflows organized, this person helps Senior Helpers of New Haven Coast deliver dependable service to clients, families, and caregivers.

Apply Today:
If you are organized, dependable, and motivated by work that supports seniors and families, we invite you to apply for the Office Manager position with Senior Helpers of New Haven Coast.

Please attach your most recent resume when applying. Applications submitted without a resume may be considered incomplete.

Equal Opportunity Employer:
Senior Helpers of New Haven Coast is an equal opportunity employer. We are committed to a workplace free from discrimination and harassment and consider qualified applicants without regard to protected characteristics under applicable federal, state, and local law.

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