Tier 2+ IT MSP Helpdesk Engineer

Job Description

Job Description

Build Your Career. Solve Meaningful Problems.

Protek is a growing Managed Services Provider (MSP) that believes supporting great employees leads to exceptional client experiences. We invest in our team through training, certifications, career development, and industry-leading tools—all while maintaining a healthy work-life balance.

We're looking for an experienced  Tier 2 Service Desk Engineer who enjoys solving technical challenges, helping clients, and mentoring teammates.

What You'll Do

• Troubleshoot and resolve escalated Windows, Microsoft 365, networking, server, and cloud issues
• Support Microsoft 365, Entra ID, Active Directory, Windows Server, and Google Workspace
• Troubleshoot Apple devices (macOS, iPhone, and iPad) in business environments
• Own tickets from start to finish while providing exceptional client communication
• Identify root causes and recommend long-term solutions
• Mentor Tier 1 technicians and contribute to documentation and knowledge sharing
• Follow security, documentation, and SLA best practices

What We're Looking For

• 3+ years of IT support experience
• Strong Microsoft 365, Active Directory, and Windows administration skills
• Experience supporting Apple devices and Google Workspace
• Knowledge of DNS, DHCP, TCP/IP, VPNs, firewalls, and networking
• Excellent troubleshooting, communication, and documentation skills
• MSP experience preferred

Why Protek?

• Clear career path and advancement opportunities
• Professional training and certification support
• Collaborative team culture
• Diverse technical challenges
• Industry-leading tools
• Healthy work-life balance

Compensation & Benefits

• Competitive salary (DOE)
• Full-time, on-site
• Monday–Friday, 8:00 AM–5:00 PM with rotating on-call schedule
• Health, dental & vision insurance
• 401(k) with company match
• Paid time off & holidays
• Performance incentives
• Ongoing training and certification opportunities

Ready to Join Us?

If you're passionate about technology, enjoy solving complex problems, and want to grow your IT career with a team that values ownership, collaboration, and continuous improvement, we'd love to hear from you.

Apply today and help us deliver exceptional IT experiences for our clients.

At Protek, we don't just fix computers.

We keep businesses running, protect them from cyber threats, build technology roadmaps, and occasionally perform what clients describe as “IT wizardry.”

Our team believes technology should make life easier, not create more headaches. That's why our clients trust us to solve problems, answer questions, and rescue them when things go sideways.

We're growing, and we're looking for a Level 2 Technician who enjoys solving the difficult stuff and mentoring others along the way.

Company Description

At Protek, we don't just fix computers.\n\nWe keep businesses running, protect them from cyber threats, build technology roadmaps, and occasionally perform what clients describe as “IT wizardry.”\n\nOur team believes technology should make life easier, not create more headaches. That's why our clients trust us to solve problems, answer questions, and rescue them when things go sideways.\n\nWe're growing, and we're looking for a Level 2 Technician who enjoys solving the difficult stuff and mentoring others along the way.