Desktop Support Technician

Job Type


Full-time

Description

Overview

We are seeking a highly motivated Desktop Support Technician with strong technical skills and a passion for providing outstanding customer service. The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced environment. You will be part of a supportive IT team focused on delivering reliable technology solutions and exceptional user experiences.

Key Responsibilities

Technical Support

• Provide timely support for hardware and software issues for both Windows and Mac environments

• Troubleshoot remotely using VNC and KVM switch

• Reimage systems, install OS and standard software (onsite and remote)

• Coordinate warranty support with Dell and schedule onsite service when needed

• Resolve common technical issues, including:

o Network connectivity

o System crashes/blue screens

o Printing problems

o Virus removal

• Basic administration and troubleshooting of:

o DHCP / DNS

o Active Directory

o VPN and remote access tools

o Windows domain account issues

o Wireless connectivity and hotspots

• Collaborate with the network team on basic troubleshooting tasks

• Provide Tier 1 support for Google Workspace, MS Office, Box, Logitech video systems, and Zoom

• Perform basic mobile device management including deployment, collection, inventory, and reset/wipe procedures

Customer Service

• Deliver prompt and courteous user support via:

o Wolken ticketing system (incident resolution and device lifecycle tasks)

o Google Chat and Gmail (Outlook familiarity is a plus)

o Zoom Calling and Zoom video conferencing

• Maintain a positive user experience with clear communication and professionalism

Asset & Inventory Management

• Maintain accurate records of hardware assets

• Ensure timely deployment, collection, and tracking of end-user devices

Special Projects & Additional Duties

• Assist with software and process testing and validation

• Create clear, user-friendly technical documentation

• Provide 1:1 or group technical training (remote or in-person)

• Support office signage placement and daily ticket review/assignment tasks

• May require occasional travel to other office locations

Work Schedule & Benefits

• Monday-Friday, 8:00 AM - 5:00 PM (1-hour lunch)

• No weekend or after-hours support expected (exceptions for special projects)

• Benefits include:

o Paid holidays, vacation, and sick leave

o 401(k) plan

o Medical, dental, and vision insurance

o Structured onboarding and training

o Modern workspaces and innovative technology

o Supportive, team-oriented culture with strong work-life balance

Work Location Flexibility

• This position primarily supports users at a designated client office but may also be assigned to provide onsite support at other client locations within the same city or region when business needs require it.

Travel Expectations

• Travel for this role is rare and only occurs on a limited, as-needed basis for special projects or during acquisition-related transitions.

Requirements

Qualifications

• 1-2+ years in a desktop support or corporate helpdesk environment preferred

• Technically inclined and eager to learn new tools and platforms

• Clear and concise communicator with the ability to explain technical concepts to non-technical users

• Familiar with Windows 10/11; Mac OS experience is a plus

• Skilled in teamwork and conflict resolution in a professional setting

• Self-starter with strong follow-through and attention to process

• Able to work independently while following team procedures and protocols

Salary Description


$18.00 - $20.00 per hour