Solutions Architect (Managed Service Provider)

Solutions Architect (Managed Service Provider) We are a nationally recognized technology solutions firm serving a growing number of businesses across the East Coast. If you are passionate about IT and eager to benefit from personal development, team-based collaborations, and an abundance of opportunities, we are an excellent place to be. Due to their expanding footprint, they are looking to bring on an experienced Solutions Architect (Managed Service Provider) to join the Design team. The Solutions Architect (Managed Service Provider) will work directly with our New Business Development Executives, Technical Account Managers, and Technical Services teams by supporting the pre-sales and internal sales processes. The Solutions Architect (Managed Service Provider) is an integral position within our sales department who assists the Sales Team concerning the technical knowledge of products and services. The ideal candidate must possess the ability to take a set of requirements and turn them into a full-fledged architecture and design that is the blueprint of a successful solution. Though this is a 100% design-focused position, the ideal candidate should have experience designing, configuring, installing, migrating, and supporting IT environments, with an emphasis on network buildouts, hosted and cloud deployments and email migrations. We are only considering Solutions Architect (Managed Service Provider) applicants with previous MSP experience. Solutions Architect (Managed Service Provider) Functional Responsibilities: Assist Sales Representatives with technical knowledge pertaining to the products and services offered by the company. Provide pre-sales technical assistance and product education to the Sales Team, customers, and prospects. Provide technical specifications for quotes and prepare accompanying materials. Interpret customer requirements; speak with customers or prospects to understand their needs and relay this information to the Sales Representative. Perform technical presentations that demonstrates how products and services can benefit and meet customer or prospect needs. Serve as liaison with other departments in the company to gather technical expertise for supporting the Sales Team. Conduct onsite or remote customer site surveys as needed in order to gather the information required to accurately architect an entire solution. Scrutinize project constraints to analyze alternatives, mitigate risks, and conduct process re-engineering, as necessary. Analyze technical and business requirements and recommend best practices for the entire solution. Solutions Architect (Managed Service Provider) Technical Responsibilities: Effectively utilize and update Salesforce CRM database. Demonstrate resourcefulness when collecting data on customers including utilizing ConnectWise, IT Glue, and other company applications and tools. Take a proactive role with problem resolution at the customer level. Maintain in-depth product knowledge of the service offerings of the company. Develop and maintain successful relationships with customers, vendors, and internal departments. Be able to conduct an architectural system evaluation and provide an analysis of the technology environment. Efficiently communicate with the customer and sales representatives throughout the pre-sales design and proposal stages. Incumbent(s) in this position may be required to perform other duties and special assignments not specifically stated. Solutions Architect (Managed Service Provider) Benefits: 100% company paid Health, Dental, Vision, and Life Insurance Hybrid WFH (90% at home, 10% on client sites) 401(k) with company match PTO, Paid Holidays, Floating Holidays, and Your Birthday Off Certification Reimbursement Mileage Reimbursement Bowman Williams